I, too, use SEV 1 only when the system is unusable. I feel fortunate that I've only had a handful of SEV 1's over the past 17 years. I've never had IBM make a request to raise the level as described, but I suspect if they did, I could agree to it. That is, if I believed the issue was SEV 2, but they asked me to make it a SEV 1 during "working hours," I think I could go along with that for a time.
FWIW, Greg Shirey Ben E. Keith Company -----Original Message----- From: IBM Mainframe Discussion List On Behalf Of Chuck Kreiter Sent: Friday, November 30, 2012 12:23 PM I always reserve SEV 1 to issues that have made my primary systems unusable. I have had IBM'ers tell us to raise to SEV 1 in the morning and then drop to SEV 2 at quitting time. <snip> ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
