I always reserve SEV 1 to issues that have made my primary systems unusable. I have had IBM'ers tell us to raise to SEV 1 in the morning and then drop to SEV 2 at quitting time. This never set well with me. I had a supervisor (who was and remains an idiot) who wanted me to open a SEV 1 ticket for an issue we had already identified and implemented a work around . We knew exactly what caused it and to fix it quickly if it happend again. I showed him the IBM severity chart and the responsibility for both parties. His response was that was the old way of thinking. I then asked if he would cover second shift work with IBM on the issue and he said no. I took it to the manager and director and they backed him down.
SEV 1 to me always means we all work round the clock to fix or workaround the issue. Any other use seems to be abuse to me . This just my opinion. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
