On 5/2/2012 5:05 PM, Jerry Whitteridge wrote:
I've complained to our IBM account team repeatedly that having IBMLink have
down time during the weekend when we have our changes scheduled is a big
exposure. I'd love to see them move out of the window most customers have their
change windows - maybe other accounts could also raise the issue to their teams?
Jerry Whitteridge
Lead Systems Programmer
Safeway Inc.
925 951 4184
Jerry,
This is incredibly frustrating. I'm part of a SHARE working group that
has made clear to IBM that IBMLink MUST be available 24/7. They blew us
off, saying that both SR and ShopZ are available 24/7 (they're not, but
that's for another rant). We came back and said that SIS, ASAP, etc.
are still IBMLink only, and we need access to them 24/7, especially
SIS. They've assured us that they are working toward making IBMLink
continuously available, but this 3-day outage is a slap in the face.
None of us get three days to work on our systems. Even the most
ambitious data center move occurs in hours, not days. Somebody at IBM
should be embarrassed about this, but I have a feeling that they're not.
Regards,
Tom Conley
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