1)Maybe twice a year with hardware and software upgrades. 2)Usually a few minutes(IPL 3)Destroys 5 nines 4)Lack of support. No boots on the ground(SEs particularly) 5)Trial and error 'til you get it right. In a message dated 4/27/2012 4:14:29 P.M. Central Daylight Time, [email protected] writes:
1. FREQUENCY: How often do they occur ? 2. DURATION: How long does it take to resolve them (e.g. minutes, hours, etc.) ? 3. IMPACT: What are the consequences (e.g. missed SLAs, etc.) ? 4. CAUSE: What are the underlying sources (e.g. hardware, software, etc.) ? 5. RECOVERY: How do you recover from them ? ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
