After a few minutes of what on the phone? Calling them morons? Questioning their ancestry?
MacKinney support gets you speaking to a developer far faster most other vendors I've contacted. Those developers may come across as somewhat defensive of their products (most everyone tends to believe they have debugged their code thoroughly) but I've had many occasions to call for support and have never been advised to "debug it yourself." I think we have 5 MacKinney products in house, including LISTCAT PLUS - which has never abended 0C4 here... FWIW. Greg Shirey Ben E. Keith Company -----Original Message----- From: IBM Mainframe Discussion List On Behalf Of Ed Gould Sent: Thursday, February 09, 2012 8:35 AM One day I got a call from the production people about an OC4 (in LISTCAT) . I looked at it a little and since it was a vendor program I called up their "support" line. AFter a few minutes on the phone I got a not to nice of a response: "DEBUG it yourself" ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
