On 15-11-10 22:54, Eystein Måløy Stenberg wrote: > I don't understand your question. The login pages are different: > > *) Support customers can login to https://cfengine.com/otrs/customer.pl > and ask any question they like about Cfengine > (policies/design/architecture/etc.). > > *) Anyone may register for free at http://bug.cfengine.com and report > bugs in *the software*. Almost all open source projects have a public > bug tracker. > > This difference seems pretty clear to me at least... they handle > different kinds of issues. >
My last remark. I know it is common to have a public bug tracker. The remark is that when i hit the 'report a ticket' via the cfengine,com is not clear at all that this page is only for users that have commercial support. Maybe this could be added. So it is obvious. It should be easy to report issues or patches. So that cf3 will be improved. That is the goal we both want. Regards > On 11/15/2010 10:13 PM, Bas van der Vlies wrote: >> >> On 15 nov 2010, at 22:05, Bas van der Vlies wrote: >> >>> >>> On 15 nov 2010, at 18:36, Eystein Måløy Stenberg wrote: >>> >>>> The link on .com is for help requests from commercial support customers. >>>> This is different from reporting bugs in the software (bug.cfengine.com). >>>> >>>> If you would like to buy commercial support, with help from Cfengine >>>> professionals and a minimum response time, see >>>> http://www.cfengine.com/pages/contactUs >>>> >>>> --Eystein >>>> >>> >>> Thanks again for the info. So there a are 2 bug trackers. One on >>> cfengne,com (commercial) and one cfengine.org that does a redirect to >>> bug.cfengine.com. >>> Can this not be clearer that the one on cfengine.com is for commercial >>> users and maybe a side note for other users use the system on cfengine.org. >>> It was very confusing for me that i could not login with my cfengine.com >>> credentials (that i need else i can not report a bug or patch) on the >>> commercial bug tracker. >>> >> >> >> >> Now i think about it the username is tight to a support contract. when i >> login you see that i have no support contract so my bug/patch has no >> response time >> constrain. So why the difference? >> >> >> >> -- >> Bas van der Vlies >> b...@sara.nl >> >> >> > -- ******************************************************************** * Bas van der Vlies e-mail: b...@sara.nl * * SARA - Academic Computing Services Amsterdam, The Netherlands * ******************************************************************** _______________________________________________ Help-cfengine mailing list Help-cfengine@cfengine.org https://cfengine.org/mailman/listinfo/help-cfengine
