OK, I appreciate that, thank you.

However, in trying to find the last backup file before uninstalling, I am finding some very strange file dates and times in the list.

For example - gnucash.trace.3JC5Z0.log - on 14.3.2021 - a time when I could not get the app to load, [with the same message as originally].

I don't seem to have any backups, which according to the help file should read as .YYYYMMDDHHMMSS.gnucash

The 'latest' file in the list is GNU FEB 12 2019.gnucash.20210219151108.gnucash.LCK on 8.3.2021 and I have several - https___bugs_gnucash_org_enter_bug_cgi_product=GnuCash files on the same date, as well as several - {7C5A40EF-A0FB-4BFC-874A-C0F2E0B9FA8E}_gnucash_doc_gnucash_README_win32-bin_txt files dated the same date, 8.3.2021.

The file names don't seem to align with the help file data.

Any ideas?

Thanks Finbar

On 13/03/2021 19:47, John Ralls wrote:

The important thing is to make sure that you don't restore an old version of 
GnuCash dlls. The most straightforward way is to leave executables out of the 
backup plan because you can always download them again from their respective 
sources. A bit less simple is to have a separate backup set for them so that 
you can easily roll back after an update or restore more quickly after a disk 
failure.

Regards,
John Ralls


On Mar 13, 2021, at 6:06 AM, Mahon Finbar <mahon.fin...@neuf.fr> wrote:

OK, I'll try that, thanks.

I have the most recent version for Windows 10, afaik. Haven't recently 
downloaded any update and have been using the current version for a while, like 
since last q 2020. Could be a storage glitch, I suppose.

Should I make a specific backup? I have backblaze for backup, but do I need to 
ensure files are the latest?

Finbar

On 12/03/2021 21:08, John Ralls wrote:
You don't say what version of GnuCash, but GnuCash 4.x renamed 
libgncmod-app-utils.dll to libgnc-app-utils.dll, so it seems that you have some 
leftover bits from an earlier installation. Try uninstalling GnuCash with Apps 
& Settings then delete the installation directory--it defaults to C:\Program 
Files (x86)\gnucash--before reinstalling GnuCash 4.4.

Regards,
John Ralls


On Mar 12, 2021, at 3:20 AM, Mahon Finbar <mahon.fin...@neuf.fr> wrote:

Oops the screen grab didn't transfer -

"the procedure entry point gmc_scm_call_1_symbol_to_string could not be located in 
the dll C:\programfiles(x86)\gnucash\libgncmod-app-utils.dll"

On 12/03/2021 10:52, Mahon Finbar wrote:
Sorry, sent this with the wrong email address.

A Windows message? Using W10, no recent change with Gnucash.

Needs task manager to get rid of the message.

Finbar

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