It’s me again. Microsoft spent a couple hours with me today and tried to repair windows, upgraded to newer version, did scans, uninstalled and installed Microsoft ctt. I’ve uninstalled and reinstalled gnu more times than I can track. The last step is to reinstall operating system which I won’t do. I may have to lose 10 months of entry if I can’t get a fix. Always exactly same message. Microsoft says it’s the program.
Suggestions for what I should do? I’m new to this online problem solving and don’t know what direction to go. How would I report a problem to gnu easily? I’ve spent days and $$ on this and it’s not on my end. I have to believe other Microsoft users are also having an issue. Thank you for helping me! Laurel On Tue, Nov 24, 2020 at 1:00 PM laurel hargis <ldbhar...@gmail.com> wrote: > I have uninstalled and reinstalled and get exactly the same error message. > > Microsoft couldn’t figure out and they have escalated up the chain. I > should get a call from them again tomorrow morning. I will educate myself > on the links I was sent by David previously regarding gnu files. > > I’ve had 2 separate IT people in my system making sure all is well, so > doesn’t seem to be a problem with my computer. > > Thank you > Laurel > > On Mon, Nov 23, 2020 at 11:05 PM David Cousens <davidcous...@bigpond.com> > wrote: > >> Laurel >> >> Uninstalling the app should not affect your financial data files (or even >> the user preference files). They are totally separate from the actual >> program files. The first will be stored in whatever location you chose in >> your user home directory when you first created them and the preference >> files are also in a separate location. The Gnucash guide section on >> migrating files >> >> https://www.gnucash.org/docs/v4/C/gnucash-guide/basics-migrate-settings.html >> discusses file locations and more information on the configuration files >> is >> given in the wiki https://wiki.gnucash.org/wiki/Configuration_Locations. >> >> David >> >> >> >> >> >> >> ----- >> David Cousens >> -- >> Sent from: >> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html >> _______________________________________________ >> gnucash-user mailing list >> gnucash-user@gnucash.org >> To update your subscription preferences or to unsubscribe: >> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> If you are using Nabble or Gmane, please see >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >> ----- >> Please remember to CC this list on all your replies. >> You can do this by using Reply-To-List or Reply-All. >> > _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
