Hi,
thanks for your patch.
I think that you try to fix a real bug but not in the right way.
Today, we only check for followups adding in mailcollector the
requester. But assign tech may also answer to notifcations.
We need to add a check on that.
To understand your problem, could you explain the real case of trouble ?
Is it when an assign user answer to notification ? when a user in a
requester or assign group ? when user is observer ?
Regards
Julien
Le 27/07/2011 01:35, Trey Dockendorf a écrit :
I've attached a git patch file that adds the ability to enable an
option for email followups from unknown users (users not in GLPI db)
to be added to existing tickets. Right now I have a few departments
who operate simply by email addresses and don't want or seem
interested in adding their users to the GLPI database. Right now all
the follow-ups are coming in as new tickets, which is causing
problems. The patch adds a configuration option to allow "anonymous
followups". I've tested this on 0.80.1 , and will post new patch
later this week once I upgrade my dev server to 0.80.2. The following
had to be run on the database to add the option...
ALTER TABLE `glpi_configs` ADD `use_anonymous_followups` TINYINT( 1
) NOT NULL DEFAULT '0' AFTER `use_anonymous_helpdesk` ;
This is my first attempt as really modifying the core GLPI code so be
gentle :) .
Thanks
- Trey
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