I've attached a git patch file that adds the ability to enable an option for email followups from unknown users (users not in GLPI db) to be added to existing tickets. Right now I have a few departments who operate simply by email addresses and don't want or seem interested in adding their users to the GLPI database. Right now all the follow-ups are coming in as new tickets, which is causing problems. The patch adds a configuration option to allow "anonymous followups". I've tested this on 0.80.1 , and will post new patch later this week once I upgrade my dev server to 0.80.2. The following had to be run on the database to add the option...
ALTER TABLE `glpi_configs` ADD `use_anonymous_followups` TINYINT( 1 ) NOT NULL DEFAULT '0' AFTER `use_anonymous_helpdesk` ; This is my first attempt as really modifying the core GLPI code so be gentle :) . Thanks - Trey
0001-Allow-anonymous-followups-to-go-to-same-ticket.patch
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