Mus uni non fidit antro. >-----Original Message----- >From: Jeffrey Walton [mailto:[email protected]] >Sent: Friday, December 03, 2010 10:24 AM >To: [email protected] >Cc: KF (lists); Thor (Hammer of God); [email protected] >Subject: Re: [Full-disclosure] Security Contact at ESRI GIS? > >On Fri, Dec 3, 2010 at 1:05 PM, StenoPlasma @ ExploitDevelopment ><[email protected]> wrote: >> All, >> >> Thanks for the input. I went to this list for help because ESRI >> support has been non-responsive to outsiders. >Quod erat demonstrandum > >> -------- Original Message -------- >>> From: "KF (lists)" <[email protected]> >>> Sent: Friday, December 03, 2010 10:00 AM >>> To: "Thor (Hammer of God)" <[email protected]> >>> Subject: Re: [Full-disclosure] Security Contact at ESRI GIS? >>> >>> ESRI support typically does not speak to people unless you have a >>> support >> contract. Historically they can be hard to contact even as a Site >> License admin. >>> Let me know if you need any help. >>> -KF >>> >>> On Dec 3, 2010, at 12:18 PM, Thor (Hammer of God) wrote: >>> >>> > Jump through hoops? The customer service link is a simple submit form. >> It also has a phone number. It also has a "customer feedback" submit >> form. No "acceptance of terms" required (not that it would matter >anyway). >> And I think you completely understand what my point is... :) >>> > >>> > t >>> > >>> > -----Original Message----- >>> > From: Jeffrey Walton [mailto:[email protected]] >>> > Sent: Friday, December 03, 2010 9:11 AM >>> > To: Thor (Hammer of God) >>> > Cc: [email protected]; >> [email protected] >>> > Subject: Re: [Full-disclosure] Security Contact at ESRI GIS? >>> > >>> > On Fri, Dec 3, 2010 at 11:59 AM, Thor (Hammer of God) >> <[email protected]> wrote: >>> >> Have you the "Contact Us" section on the website? They have >>> >> links to >> >>> >> both customer service and technical support. That might be a good >>> >> place to start. >>> > Using the website (and hence their web submittal forms) requires >> agreeing to the company's terms of service. Email does not. Its a >> compelling reason not to jump through the hoops to contact the company >> through the website. >>> >
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