All, Thanks for the input. I went to this list for help because ESRI support has been non-responsive to outsiders.
Thanks! ----------------------------------------------------- StenoPlasma at ExploitDevelopment.com www.ExploitDevelopment.com ----------------------------------------------------- -------- Original Message -------- > From: "KF (lists)" <[email protected]> > Sent: Friday, December 03, 2010 10:00 AM > To: "Thor (Hammer of God)" <[email protected]> > Subject: Re: [Full-disclosure] Security Contact at ESRI GIS? > > ESRI support typically does not speak to people unless you have a support contract. Historically they can be hard to contact even as a Site License admin. > Let me know if you need any help. > -KF > > On Dec 3, 2010, at 12:18 PM, Thor (Hammer of God) wrote: > > > Jump through hoops? The customer service link is a simple submit form. It also has a phone number. It also has a "customer feedback" submit form. No "acceptance of terms" required (not that it would matter anyway). And I think you completely understand what my point is... :) > > > > t > > > > -----Original Message----- > > From: Jeffrey Walton [mailto:[email protected]] > > Sent: Friday, December 03, 2010 9:11 AM > > To: Thor (Hammer of God) > > Cc: [email protected]; [email protected] > > Subject: Re: [Full-disclosure] Security Contact at ESRI GIS? > > > > On Fri, Dec 3, 2010 at 11:59 AM, Thor (Hammer of God) <[email protected]> wrote: > >> Have you the "Contact Us" section on the website? They have links to > >> both customer service and technical support. That might be a good > >> place to start. > > Using the website (and hence their web submittal forms) requires agreeing to the company's terms of service. Email does not. Its a compelling reason not to jump through the hoops to contact the company through the website. > > > > _______________________________________________ > > Full-Disclosure - We believe in it. > > Charter: http://lists.grok.org.uk/full-disclosure-charter.html > > Hosted and sponsored by Secunia - http://secunia.com/ _______________________________________________ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
