On Fri, Dec 3, 2010 at 1:05 PM, StenoPlasma @ ExploitDevelopment <[email protected]> wrote: > All, > > Thanks for the input. I went to this list for help because ESRI support > has been non-responsive to outsiders. Quod erat demonstrandum
> -------- Original Message -------- >> From: "KF (lists)" <[email protected]> >> Sent: Friday, December 03, 2010 10:00 AM >> To: "Thor (Hammer of God)" <[email protected]> >> Subject: Re: [Full-disclosure] Security Contact at ESRI GIS? >> >> ESRI support typically does not speak to people unless you have a support > contract. Historically they can be hard to contact even as a Site License > admin. >> Let me know if you need any help. >> -KF >> >> On Dec 3, 2010, at 12:18 PM, Thor (Hammer of God) wrote: >> >> > Jump through hoops? The customer service link is a simple submit form. > It also has a phone number. It also has a "customer feedback" submit > form. No "acceptance of terms" required (not that it would matter anyway). > And I think you completely understand what my point is... :) >> > >> > t >> > >> > -----Original Message----- >> > From: Jeffrey Walton [mailto:[email protected]] >> > Sent: Friday, December 03, 2010 9:11 AM >> > To: Thor (Hammer of God) >> > Cc: [email protected]; > [email protected] >> > Subject: Re: [Full-disclosure] Security Contact at ESRI GIS? >> > >> > On Fri, Dec 3, 2010 at 11:59 AM, Thor (Hammer of God) > <[email protected]> wrote: >> >> Have you the "Contact Us" section on the website? They have links to > >> >> both customer service and technical support. That might be a good >> >> place to start. >> > Using the website (and hence their web submittal forms) requires > agreeing to the company's terms of service. Email does not. Its a > compelling reason not to jump through the hoops to contact the company > through the website. >> > _______________________________________________ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
