The blank screen is very common with our libraries when setting up Hatch. Here are our troubleshooting steps: White/blank screen after installing Hatch
First try restarting the computer and then accessing the web client. In some cases, this can fix the white screen issue. If this does not work, it usually means that the installation of Hatch did not go correctly. To gain immediate access to the web client, remove the Hatch extension, (this is either a green or yellow circle to the right of the address bar in Chrome or found under the puzzle icon to the right of the address bar). Reload the browser. You should now be able to access the web client, although without the use of Hatch. To reinstate Hatch, uninstall all versions of JRE (Java Runtime Environment) and Hatch on the computer. Restart the computer and use the Installation instructions above to reinstall the necessary components Lately, as libraries migrate to Windows 11, we're finding that the majority of the time, staff simply forget to install the Hatch executable and only add the extension. That's the first thing I would check - to make sure the exe is actually on the computer. The program is called "Evergreen ILS - Hatch - Java based Print Service and Local Storage System" in the list of programs in WIndows. Hatch Installer: https://evergreen-ils.org/egdownloads/ John John Amundson (he/him/his) Library Applications Supervisor, C/W MARS, Inc. ------------------------------ [image: icon] [email protected] | [image: icon]www.cwmars.org [image: icon] 508-755-3323 x1 On Tue, Aug 26, 2025 at 8:56 AM Shula Link via Evergreen-general < [email protected]> wrote: > I've discovered there's an order to installation that's critical for Hatch > to work correctly. > > 1) Install printer drivers > 2) Install Hatch > 3) Activate the Hatch Chrome extension > 4) Configure Evergreen > > That, in my experience, maximizes the chances that everything will talk > nicely. > > Thanks, > Shula Link (she/her) > Systems Services Librarian > Greater Clarks Hill Regional Library > [email protected] > 706-447-6702 > > > On Tue, Aug 26, 2025 at 7:48 AM Terran McCanna via Evergreen-general < > [email protected]> wrote: > >> When we've seen this (on both Windows 10 and 11) it usually means that >> it's not communicating with Java properly. >> >> We don't have the capacity to do direct desktop support for our >> libraries, so we typically recommend that they completely uninstall Hatch >> and clear all Hatch workstation settings, then reinstall starting with the >> current JDK first before reinstalling Hatch. >> >> >> >> On Tue, Aug 26, 2025, 6:08 AM Cerninakova Eva via Evergreen-general < >> [email protected]> wrote: >> >>> Hi all, >>> >>> During the installation of new computers with the Windows 11 operating >>> system, I encountered an issue with the Evergreen Staff Client Hatch >>> printer settings in the Chrome browser (actually, I also tried it in >>> Firefox with the same result). >>> >>> If I install and activate Hatch in the browser, the result is that the >>> Evergreen interface disappears except for the green bar with the menu at >>> the top (see attachment Printer-Hatch.png). Unfortunately, if the Hatch >>> extension is not enabled in the browser, any attempt to print in the >>> Evergreen interface first opens a print dialog box, and it is necessary to >>> select a printer on the fly, which is not very convenient for library >>> services workflow. Also, we need to set up two different printers for >>> various printing contexts. >>> >>> We have not came across such a problem on computers running Windows 10 >>> (i.e., when Hatch is installed in the Chrome browser and activated, >>> Evergreen works normally and I can easily pick the printer I want - see the >>> attachment Printer-Hatch2.png). >>> >>> Has anyone else noticed a similar problem? Or did I miss something >>> about printing and Hatch? >>> We are currently on Evergreen version 3.13. >>> >>> Thank you in advance for any advice or help. >>> >>> Eva >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> Mgr. Eva Cerniňáková, Ph.D. >>> >>> vedoucí Knihovny Jabok >>> >>> Jabok - Vyšší odborná škola sociálně pedagogická a teologická >>> >>> >>> >>> >>> +420 211 222 409 <+420+211+222+413> >>> >>> [email protected] >>> >>> knihovna.jabok.cz <https://www.jabok.cz> >>> >>> Salmovská 8, Praha 2, 120 00 >>> <https://www.google.com/maps/search/Salmovsk%C3%A1+8,+Praha+2,+120+00?entry=gmail&source=g> >>> >>> >>> [image: facebook] <https://www.instagram.com/vosjabok/?hl=cs> [image: >>> instagram] <https://www.facebook.com/vosjabok/> >>> >>> >>> >>> >>> >>> _______________________________________________ >>> Evergreen-general mailing list -- >>> [email protected] >>> To unsubscribe send an email to >>> [email protected] >>> >> _______________________________________________ >> Evergreen-general mailing list -- >> [email protected] >> To unsubscribe send an email to >> [email protected] >> > _______________________________________________ > Evergreen-general mailing list -- [email protected] > To unsubscribe send an email to > [email protected] >
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