When we've seen this (on both Windows 10 and 11) it usually means that it's not communicating with Java properly.
We don't have the capacity to do direct desktop support for our libraries, so we typically recommend that they completely uninstall Hatch and clear all Hatch workstation settings, then reinstall starting with the current JDK first before reinstalling Hatch. On Tue, Aug 26, 2025, 6:08 AM Cerninakova Eva via Evergreen-general < [email protected]> wrote: > Hi all, > > During the installation of new computers with the Windows 11 operating > system, I encountered an issue with the Evergreen Staff Client Hatch > printer settings in the Chrome browser (actually, I also tried it in > Firefox with the same result). > > If I install and activate Hatch in the browser, the result is that the > Evergreen interface disappears except for the green bar with the menu at > the top (see attachment Printer-Hatch.png). Unfortunately, if the Hatch > extension is not enabled in the browser, any attempt to print in the > Evergreen interface first opens a print dialog box, and it is necessary to > select a printer on the fly, which is not very convenient for library > services workflow. Also, we need to set up two different printers for > various printing contexts. > > We have not came across such a problem on computers running Windows 10 > (i.e., when Hatch is installed in the Chrome browser and activated, > Evergreen works normally and I can easily pick the printer I want - see the > attachment Printer-Hatch2.png). > > Has anyone else noticed a similar problem? Or did I miss something about > printing and Hatch? > We are currently on Evergreen version 3.13. > > Thank you in advance for any advice or help. > > Eva > > > > > > > > > > > > > > Mgr. Eva Cerniňáková, Ph.D. > > vedoucí Knihovny Jabok > > Jabok - Vyšší odborná škola sociálně pedagogická a teologická > > > > > +420 211 222 409 <+420+211+222+413> > > [email protected] > > knihovna.jabok.cz <https://www.jabok.cz> > > Salmovská 8, Praha 2, 120 00 > <https://www.google.com/maps/search/Salmovsk%C3%A1+8,+Praha+2,+120+00?entry=gmail&source=g> > > > [image: facebook] <https://www.instagram.com/vosjabok/?hl=cs> [image: > instagram] <https://www.facebook.com/vosjabok/> > > > > > > _______________________________________________ > Evergreen-general mailing list -- [email protected] > To unsubscribe send an email to > [email protected] >
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