Hello Jon,

I have taken a interest in self-check systems and came across your post. Did 
you resolve the issue, or do you still need help?

As Jason mentioned, it would be good to examine a trace of a failed Bibliotheca 
checkout vs. a checkout result on the built-in Evergreen self-check interface. 
I would be happy to assist you with this item if needed.

Best regards,
Lorne
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