Thanks for all the feedback, everyone. I have opened an LP bug https://bugs.launchpad.net/evergreen/+bug/1954301 and I hope to have something to test before long.
-b On Thu, Dec 9, 2021 at 9:26 AM Shula Link via Evergreen-general < [email protected]> wrote: > We've been seeing the same issues here -- Evergreen 3.6.1, Java 8.0_241 > > Shula Link (she/her) > Systems Services Librarian > Greater Clarks Hill Regional Library > [email protected] | [email protected] > 706-447-6702 > > > On Thu, Dec 9, 2021 at 8:58 AM Murphy, Benjamin via Evergreen-general < > [email protected]> wrote: > >> We’ve been encountering this same issue. Using 3.7.2. I don’t know that >> we’ve been checking about "Store settings in Hatch" though. >> >> >> >> Benjamin >> >> >> >> *Benjamin Murphy* >> >> NC Cardinal Program Manager >> >> NC Dept. of Natural and Cultural Resources >> >> 919.814.6797 | *[email protected] <[email protected]> * >> >> https://statelibrary.ncdcr.gov/ld/nc-cardinal >> >> >> 109 East Jones Street | 4640 Mail Service Center >> >> Raleigh, North Carolina 27699-4600 >> >> Facebook <https://www.facebook.com/StateLibraryNC/> Twitter >> <https://twitter.com/StateLibraryNC> Instagram >> <http://www.instagram.com/ncculture> YouTube >> <https://www.youtube.com/user/statelibrarync/> Website >> <https://statelibrary.ncdcr.gov/> >> >> >> >> *Email correspondence to and from this address is subject to the North >> Carolina Public Records Law and may be disclosed to third parties.* >> >> >> >> >> >> >> >> *From:* Evergreen-general < >> [email protected]> *On Behalf Of *Bob >> Wicksall via Evergreen-general >> *Sent:* Wednesday, December 8, 2021 4:01 PM >> *To:* Evergreen Discussion Group < >> [email protected]> >> *Subject:* [External] [Evergreen-general] Issues with Hatch and Chrome >> >> >> >> *CAUTION:* External email. Do not click links or open attachments unless >> you verify. Send all suspicious email as an attachment to Report Spam. >> <[email protected]> >> >> >> >> Over the last couple months we have been experiencing a new issue with >> Hatch and Chrome. Randomly on a handful of our computers we will start >> getting "white screens" when navigating to the various pages in the staff >> client. Often clicking on a menu item a second time loads the page. Some >> pages like Check Out need a page refresh before they work. The problem >> seems to be worse when you are doing everything in a single tab. You are >> lucky to get one page to load before the issue comes back. >> >> >> >> In the past this was often fixed by clearing the cache. This has no >> impact on this issue. No amount of cache clearing seems to work. >> >> >> >> Sometimes just sitting in Developer tools -> Application allows the pages >> to load maybe 80% of the time. Also, setting a break point on line 89 >> of extension.js and manually continuing the code allows all pages to load. >> Putting a 2 second delay right in the code has no effect. >> >> >> >> We have tried many things but so far the quickest solution is to delete >> the following folder: >> >> >> >> C:\Users\<insert your username>\AppData\Local\Google >> >> >> >> We have also done full Chrome reinstalls making sure we remove all >> profile information. >> >> >> >> Reinstalling Hatch has no effect. Disabling Ninite, Firewall and >> AntiVirus had no effect. Most of these machines are stand alone >> workstations. So far only 1 has been on Active Directory. >> >> >> >> Watching the Hatch extension in the console it looks like things happen >> out of sequence when the page loads fail. The message port is removed >> before the message is received. >> >> >> >> Works >> >> extension.js:113 Removing port 28 on tab disconnect >> >> extension.js:89 new port connected with id 28 >> >> extension.js:92 Received message from browser on port 28 >> >> >> >> Doesn't Work >> >> extension.js:89 new port connected with id 28 >> >> extension.js:113 Removing port 28 on tab disconnect >> >> extension.js:92 Received message from browser on port 28 >> >> >> >> Watching the Hatch logs it appears that Hatch does indeed respond. >> >> >> >> 2021-12-08 11:16:58 FINEST MessageReader read: >> {"key":"eg.workstation.all","action":"get","msgid":1,"from":"page","clientid":28,"origin":" >> https://evergreen.owwl.org >> <https://urldefense.com/v3/__https:/evergreen.owwl.org__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZtTQz_Gk$> >> "} >> >> 2021-12-08 11:16:58 INFO Received message id=1 action=get >> >> 2021-12-08 11:16:58 FINEST MessageWriter sending: >> {"clientid":28,"msgid":1,"message":"OK","content":[{"owning_lib":807,"name":"PLSHQ-plsstaff114a","id":"3435"},{"owning_lib":807,"name":"PLSHQ-PLSSTFX1114","id":"3462"},{"owning_lib":807,"name":"PLSHQ-PLSSTFx1114","id":"3288"}],"status":200} >> >> >> >> Chromes main console output looks like this when it works: >> >> >> >> content.js:21 Loading Hatch relay content script >> >> core.bundle.js:1 egNet open-ils.auth.session.retrieve >> >> opensrf_ws.js:46 pending count 1 >> >> opensrf_ws.js:59 connecting websocket to wss:// >> evergreen.owwl.org:443/osrf-websocket-translator >> >> jquery.min.js:2 [Violation] 'setTimeout' handler took 60ms >> >> opensrf_ws.js:69 websocket.onopen() >> >> opensrf_ws.js:72 pending count 1 >> >> core.bundle.js:1 sending to Hatch: >> {"key":"eg.workstation.all","action":"get","msgid":1} >> >> core.bundle.js:1 Hatch responded to message ID 1 >> >> core.bundle.js:1 egEnv loading classes => aou >> >> core.bundle.js:1 serving org tree from cache >> >> DevTools failed to load source map: Could not load content for >> https://evergreen.owwl.org/upup.min.js.map >> <https://urldefense.com/v3/__https:/evergreen.owwl.org/upup.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZTqeJ_SI$>: >> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >> >> DevTools failed to load source map: Could not load content for >> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map >> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZDB4tY7I$>: >> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >> >> DevTools failed to load source map: Could not load content for >> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map >> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZqrYNWoQ$>: >> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >> >> DevTools failed to load source map: Could not load content for >> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map >> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZejx4uos$>: >> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >> >> core.bundle.js:1 egEnv load complete >> >> DevTools failed to load source map: Could not load content for >> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map >> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZAeiI0uI$>: >> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >> >> 4core.bundle.js:1 egNet open-ils.auth.session.retrieve >> >> >> >> Looks like this when it fails >> >> content.js:21 Loading Hatch relay content script >> >> DevTools failed to load source map: Could not load content for >> https://evergreen.owwl.org/upup.min.js.map >> <https://urldefense.com/v3/__https:/evergreen.owwl.org/upup.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZTqeJ_SI$>: >> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >> >> DevTools failed to load source map: Could not load content for >> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map >> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZDB4tY7I$>: >> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >> >> core.bundle.js:1 egNet open-ils.auth.session.retrieve >> >> opensrf_ws.js:46 pending count 1 >> >> opensrf_ws.js:59 connecting websocket to wss:// >> evergreen.owwl.org:443/osrf-websocket-translator >> >> DevTools failed to load source map: Could not load content for >> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map >> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZejx4uos$>: >> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >> >> DevTools failed to load source map: Could not load content for >> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map >> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZqrYNWoQ$>: >> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >> >> DevTools failed to load source map: Could not load content for >> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map >> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZAeiI0uI$>: >> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >> >> jquery.min.js:2 [Violation] 'setTimeout' handler took 55ms >> >> opensrf_ws.js:69 websocket.onopen() >> >> opensrf_ws.js:72 pending count 1 >> >> core.bundle.js:1 sending to Hatch: >> {"key":"eg.workstation.all","action":"get","msgid":1} >> >> >> >> Help? >> >> >> >> Bob Wicksall >> Computer and Network Services Manager >> >> Pioneer Library System >> 2557 State Rt. 21 >> Canandaigua, New York 14424 >> >> Voice: (585) 394-8260 ext. 1110 >> Fax: (585) 394-1935 >> _______________________________________________ >> Evergreen-general mailing list >> [email protected] >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> > _______________________________________________ > Evergreen-general mailing list > [email protected] > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
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