Missouri Evergreen is running 3.6.5. Other MEC libraries have reported the same problem.
Diane Disbro Pronouns: she/her Circulation Coordinator Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-0652 ext 110 [email protected] On Wed, Dec 8, 2021 at 3:18 PM John Amundson <[email protected]> wrote: > We are seeing this at CW MARS, too. (Evergreen 3.5.?, Hatch 0.3.2). > > So far it has been random workstations at our libraries. The workstation > always uses Hatch, and disabling the Hatch extension makes Evergreen work > again. > > We have suggested many things, (such as updating Windows, Chrome, etc - > reinstalling Hatch...), and nothing usually sticks. > > We will have to try this: > >> We have tried many things but so far the quickest solution is to delete >> the following folder: >> C:\Users\<insert your username>\AppData\Local\Google > > > I hope someone stumbles on a more permanent solution. > > John > > John Amundson | Library Applications Supervisor | CW MARS > > [email protected] | 508-755-3323 x322 <%28508%29%20755-3323> > > https://www.cwmars.org > > he/him/his <https://www.mypronouns.org/he-him> > > > On Wed, Dec 8, 2021 at 4:06 PM Diane Disbro via Evergreen-general < > [email protected]> wrote: > >> We have seen the same issue at random workstations. I don't understand >> all of the details that Bob gave. I just know that on the affected >> workstations, we have to refresh to get the Evergreen page to load. One >> workstation is working normally after IT pushed through several updates but >> we aren't sure that solved the problem or if it was a coincidence. >> >> Diane Disbro >> Pronouns: she/her >> Circulation Coordinator >> Scenic Regional Library >> 251 Union Plaza Drive >> Union, MO 63084 >> (636) 583-0652 ext 110 >> [email protected] >> >> >> >> On Wed, Dec 8, 2021 at 3:01 PM Bob Wicksall via Evergreen-general < >> [email protected]> wrote: >> >>> Over the last couple months we have been experiencing a new issue with >>> Hatch and Chrome. Randomly on a handful of our computers we will start >>> getting "white screens" when navigating to the various pages in the staff >>> client. Often clicking on a menu item a second time loads the page. Some >>> pages like Check Out need a page refresh before they work. The problem >>> seems to be worse when you are doing everything in a single tab. You are >>> lucky to get one page to load before the issue comes back. >>> >>> In the past this was often fixed by clearing the cache. This has no >>> impact on this issue. No amount of cache clearing seems to work. >>> >>> Sometimes just sitting in Developer tools -> Application allows the >>> pages to load maybe 80% of the time. Also, setting a break point on line >>> 89 of extension.js and manually continuing the code allows all pages to >>> load. Putting a 2 second delay right in the code has no effect. >>> >>> We have tried many things but so far the quickest solution is to delete >>> the following folder: >>> >>> C:\Users\<insert your username>\AppData\Local\Google >>> >>> We have also done full Chrome reinstalls making sure we remove all >>> profile information. >>> >>> Reinstalling Hatch has no effect. Disabling Ninite, Firewall and >>> AntiVirus had no effect. Most of these machines are stand alone >>> workstations. So far only 1 has been on Active Directory. >>> >>> Watching the Hatch extension in the console it looks like things happen >>> out of sequence when the page loads fail. The message port is removed >>> before the message is received. >>> >>> Works >>> extension.js:113 Removing port 28 on tab disconnect >>> extension.js:89 new port connected with id 28 >>> extension.js:92 Received message from browser on port 28 >>> >>> Doesn't Work >>> extension.js:89 new port connected with id 28 >>> extension.js:113 Removing port 28 on tab disconnect >>> extension.js:92 Received message from browser on port 28 >>> >>> Watching the Hatch logs it appears that Hatch does indeed respond. >>> >>> 2021-12-08 11:16:58 FINEST MessageReader read: >>> {"key":"eg.workstation.all","action":"get","msgid":1,"from":"page","clientid":28,"origin":" >>> https://evergreen.owwl.org"} >>> 2021-12-08 11:16:58 INFO Received message id=1 action=get >>> 2021-12-08 11:16:58 FINEST MessageWriter sending: >>> {"clientid":28,"msgid":1,"message":"OK","content":[{"owning_lib":807,"name":"PLSHQ-plsstaff114a","id":"3435"},{"owning_lib":807,"name":"PLSHQ-PLSSTFX1114","id":"3462"},{"owning_lib":807,"name":"PLSHQ-PLSSTFx1114","id":"3288"}],"status":200} >>> >>> Chromes main console output looks like this when it works: >>> >>> content.js:21 Loading Hatch relay content script >>> core.bundle.js:1 egNet open-ils.auth.session.retrieve >>> opensrf_ws.js:46 pending count 1 >>> opensrf_ws.js:59 connecting websocket to wss:// >>> evergreen.owwl.org:443/osrf-websocket-translator >>> jquery.min.js:2 [Violation] 'setTimeout' handler took 60ms >>> opensrf_ws.js:69 websocket.onopen() >>> opensrf_ws.js:72 pending count 1 >>> core.bundle.js:1 sending to Hatch: >>> {"key":"eg.workstation.all","action":"get","msgid":1} >>> core.bundle.js:1 Hatch responded to message ID 1 >>> core.bundle.js:1 egEnv loading classes => aou >>> core.bundle.js:1 serving org tree from cache >>> DevTools failed to load source map: Could not load content for >>> https://evergreen.owwl.org/upup.min.js.map: HTTP error: status code >>> 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>> DevTools failed to load source map: Could not load content for >>> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map: >>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>> DevTools failed to load source map: Could not load content for >>> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map: >>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>> DevTools failed to load source map: Could not load content for >>> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map: >>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>> core.bundle.js:1 egEnv load complete >>> DevTools failed to load source map: Could not load content for >>> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map: >>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>> 4core.bundle.js:1 egNet open-ils.auth.session.retrieve >>> >>> Looks like this when it fails >>> content.js:21 Loading Hatch relay content script >>> DevTools failed to load source map: Could not load content for >>> https://evergreen.owwl.org/upup.min.js.map: HTTP error: status code >>> 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>> DevTools failed to load source map: Could not load content for >>> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map: >>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>> core.bundle.js:1 egNet open-ils.auth.session.retrieve >>> opensrf_ws.js:46 pending count 1 >>> opensrf_ws.js:59 connecting websocket to wss:// >>> evergreen.owwl.org:443/osrf-websocket-translator >>> DevTools failed to load source map: Could not load content for >>> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map: >>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>> DevTools failed to load source map: Could not load content for >>> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map: >>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>> DevTools failed to load source map: Could not load content for >>> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map: >>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>> jquery.min.js:2 [Violation] 'setTimeout' handler took 55ms >>> opensrf_ws.js:69 websocket.onopen() >>> opensrf_ws.js:72 pending count 1 >>> core.bundle.js:1 sending to Hatch: >>> {"key":"eg.workstation.all","action":"get","msgid":1} >>> >>> Help? >>> >>> Bob Wicksall >>> Computer and Network Services Manager >>> >>> Pioneer Library System >>> 2557 State Rt. 21 >>> Canandaigua, New York 14424 >>> >>> Voice: (585) 394-8260 ext. 1110 >>> Fax: (585) 394-1935 >>> _______________________________________________ >>> Evergreen-general mailing list >>> [email protected] >>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >>> >> _______________________________________________ >> Evergreen-general mailing list >> [email protected] >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> >
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