We've been seeing the same issues here -- Evergreen 3.6.1, Java 8.0_241 Shula Link (she/her) Systems Services Librarian Greater Clarks Hill Regional Library [email protected] | [email protected] 706-447-6702
On Thu, Dec 9, 2021 at 8:58 AM Murphy, Benjamin via Evergreen-general < [email protected]> wrote: > We’ve been encountering this same issue. Using 3.7.2. I don’t know that > we’ve been checking about "Store settings in Hatch" though. > > > > Benjamin > > > > *Benjamin Murphy* > > NC Cardinal Program Manager > > NC Dept. of Natural and Cultural Resources > > 919.814.6797 | *[email protected] <[email protected]> * > > https://statelibrary.ncdcr.gov/ld/nc-cardinal > > > 109 East Jones Street | 4640 Mail Service Center > > Raleigh, North Carolina 27699-4600 > > Facebook <https://www.facebook.com/StateLibraryNC/> Twitter > <https://twitter.com/StateLibraryNC> Instagram > <http://www.instagram.com/ncculture> YouTube > <https://www.youtube.com/user/statelibrarync/> Website > <https://statelibrary.ncdcr.gov/> > > > > *Email correspondence to and from this address is subject to the North > Carolina Public Records Law and may be disclosed to third parties.* > > > > > > > > *From:* Evergreen-general < > [email protected]> *On Behalf Of *Bob > Wicksall via Evergreen-general > *Sent:* Wednesday, December 8, 2021 4:01 PM > *To:* Evergreen Discussion Group <[email protected] > > > *Subject:* [External] [Evergreen-general] Issues with Hatch and Chrome > > > > *CAUTION:* External email. Do not click links or open attachments unless > you verify. Send all suspicious email as an attachment to Report Spam. > <[email protected]> > > > > Over the last couple months we have been experiencing a new issue with > Hatch and Chrome. Randomly on a handful of our computers we will start > getting "white screens" when navigating to the various pages in the staff > client. Often clicking on a menu item a second time loads the page. Some > pages like Check Out need a page refresh before they work. The problem > seems to be worse when you are doing everything in a single tab. You are > lucky to get one page to load before the issue comes back. > > > > In the past this was often fixed by clearing the cache. This has no > impact on this issue. No amount of cache clearing seems to work. > > > > Sometimes just sitting in Developer tools -> Application allows the pages > to load maybe 80% of the time. Also, setting a break point on line 89 > of extension.js and manually continuing the code allows all pages to load. > Putting a 2 second delay right in the code has no effect. > > > > We have tried many things but so far the quickest solution is to delete > the following folder: > > > > C:\Users\<insert your username>\AppData\Local\Google > > > > We have also done full Chrome reinstalls making sure we remove all profile > information. > > > > Reinstalling Hatch has no effect. Disabling Ninite, Firewall and > AntiVirus had no effect. Most of these machines are stand alone > workstations. So far only 1 has been on Active Directory. > > > > Watching the Hatch extension in the console it looks like things happen > out of sequence when the page loads fail. The message port is removed > before the message is received. > > > > Works > > extension.js:113 Removing port 28 on tab disconnect > > extension.js:89 new port connected with id 28 > > extension.js:92 Received message from browser on port 28 > > > > Doesn't Work > > extension.js:89 new port connected with id 28 > > extension.js:113 Removing port 28 on tab disconnect > > extension.js:92 Received message from browser on port 28 > > > > Watching the Hatch logs it appears that Hatch does indeed respond. > > > > 2021-12-08 11:16:58 FINEST MessageReader read: > {"key":"eg.workstation.all","action":"get","msgid":1,"from":"page","clientid":28,"origin":" > https://evergreen.owwl.org > <https://urldefense.com/v3/__https:/evergreen.owwl.org__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZtTQz_Gk$> > "} > > 2021-12-08 11:16:58 INFO Received message id=1 action=get > > 2021-12-08 11:16:58 FINEST MessageWriter sending: > {"clientid":28,"msgid":1,"message":"OK","content":[{"owning_lib":807,"name":"PLSHQ-plsstaff114a","id":"3435"},{"owning_lib":807,"name":"PLSHQ-PLSSTFX1114","id":"3462"},{"owning_lib":807,"name":"PLSHQ-PLSSTFx1114","id":"3288"}],"status":200} > > > > Chromes main console output looks like this when it works: > > > > content.js:21 Loading Hatch relay content script > > core.bundle.js:1 egNet open-ils.auth.session.retrieve > > opensrf_ws.js:46 pending count 1 > > opensrf_ws.js:59 connecting websocket to wss:// > evergreen.owwl.org:443/osrf-websocket-translator > > jquery.min.js:2 [Violation] 'setTimeout' handler took 60ms > > opensrf_ws.js:69 websocket.onopen() > > opensrf_ws.js:72 pending count 1 > > core.bundle.js:1 sending to Hatch: > {"key":"eg.workstation.all","action":"get","msgid":1} > > core.bundle.js:1 Hatch responded to message ID 1 > > core.bundle.js:1 egEnv loading classes => aou > > core.bundle.js:1 serving org tree from cache > > DevTools failed to load source map: Could not load content for > https://evergreen.owwl.org/upup.min.js.map > <https://urldefense.com/v3/__https:/evergreen.owwl.org/upup.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZTqeJ_SI$>: > HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE > > DevTools failed to load source map: Could not load content for > https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map > <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZDB4tY7I$>: > HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE > > DevTools failed to load source map: Could not load content for > https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map > <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZqrYNWoQ$>: > HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE > > DevTools failed to load source map: Could not load content for > https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map > <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZejx4uos$>: > HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE > > core.bundle.js:1 egEnv load complete > > DevTools failed to load source map: Could not load content for > https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map > <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZAeiI0uI$>: > HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE > > 4core.bundle.js:1 egNet open-ils.auth.session.retrieve > > > > Looks like this when it fails > > content.js:21 Loading Hatch relay content script > > DevTools failed to load source map: Could not load content for > https://evergreen.owwl.org/upup.min.js.map > <https://urldefense.com/v3/__https:/evergreen.owwl.org/upup.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZTqeJ_SI$>: > HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE > > DevTools failed to load source map: Could not load content for > https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map > <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZDB4tY7I$>: > HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE > > core.bundle.js:1 egNet open-ils.auth.session.retrieve > > opensrf_ws.js:46 pending count 1 > > opensrf_ws.js:59 connecting websocket to wss:// > evergreen.owwl.org:443/osrf-websocket-translator > > DevTools failed to load source map: Could not load content for > https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map > <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZejx4uos$>: > HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE > > DevTools failed to load source map: Could not load content for > https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map > <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZqrYNWoQ$>: > HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE > > DevTools failed to load source map: Could not load content for > https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map > <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZAeiI0uI$>: > HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE > > jquery.min.js:2 [Violation] 'setTimeout' handler took 55ms > > opensrf_ws.js:69 websocket.onopen() > > opensrf_ws.js:72 pending count 1 > > core.bundle.js:1 sending to Hatch: > {"key":"eg.workstation.all","action":"get","msgid":1} > > > > Help? > > > > Bob Wicksall > Computer and Network Services Manager > > Pioneer Library System > 2557 State Rt. 21 > Canandaigua, New York 14424 > > Voice: (585) 394-8260 ext. 1110 > Fax: (585) 394-1935 > _______________________________________________ > Evergreen-general mailing list > [email protected] > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
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