Stewart Alsop is not just any customer. You'd be better off thinking of him as a reporter. It's not a perfect analogy by any means, but think of it as: Elon Musk is to Stewart Alsop as Donald Trump is to Megyn Kelly. As a business person, would you want to piss off Megyn Kelly or Brian Williams or Ted Koppel? That's just stupid. https://medium.com/@salsop has 2900 followers, and https://twitter.com/salsop has 13,400 followers. Why would you take a bad experience and magnify it that much?
I've seen Tesla go way out of their way to turn bad customers into good ones. I know someone who was so pissed off at Tesla that she was calling attorneys, simultaneously investigating the California lemon law and a class-action lawsuit. But the Sunnyvale Tesla service center turned her around. I mean, wow. (Aside: Tesla customer service really is exceptional.) Elon should have apologized for being late, thanked Stewart for his time in attendance, and promised that in the future the food would be better and there would be more cars to look at, if not to drive. I don't know why he didn't do that in this case. On Fri, Feb 5, 2016 at 10:38 AM, Cor van de Water via EV <[email protected]> wrote: > Elon might have felt insulted but he is enough of a businessman that he > recognizes a bad deal and the blogger is now beating himself that he was > such a BLIEP and continue to feel stoopid in his BMW while everyone has a > field day and understand that owning a Testa may require some class, it is > not for rude losers. I consider this a brilliant move from Elon. No wonder > they do not need a marketing dept. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.evdl.org/private.cgi/ev-evdl.org/attachments/20160205/6a59a3b3/attachment.htm> _______________________________________________ UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub http://lists.evdl.org/listinfo.cgi/ev-evdl.org Read EVAngel's EV News at http://evdl.org/evln/ Please discuss EV drag racing at NEDRA (http://groups.yahoo.com/group/NEDRA)
