I'm still trying to figure it out. I added a policy in the new ESR to completely turn off Legacy Profiles.
Can you see if that helps? https://github.com/mozilla/policy-templates/blob/master/README.md#legacyprofiles Mike On Tue, Oct 29, 2019 at 8:36 AM JUSTIAA2 <[email protected]> wrote: > Any suggestions on what could be happening? I’ve looked at everything and > I’m kinda stumped righ now. > > > > *From:* Enterprise <[email protected]> *On Behalf Of * > JUSTIAA2 > *Sent:* Thursday, October 24, 2019 10:14 AM > *To:* 'Mike Kaply' <[email protected]> > *Cc:* [email protected] > *Subject:* Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop > error with Firefox > > > > Yes, the same error exists. The only time the Hyperlink works is when you > hit “Close Firefox” on the error. Firefox closes and another Firefox > session pop-ups. Firefox and Outlook do run in a special environment do to > the nature of our work….-no-remote is not added in the properties of the > Firefox shortcut. The firefox profile is located in Appdata\Roaming…since > you use roaming profiles. We haven’t had any issues with Hyperlinks in > Outlook since v68. > > > > *From:* Mike Kaply <[email protected]> > *Sent:* Wednesday, October 23, 2019 10:03 AM > *To:* JUSTIAA2 <[email protected]> > *Subject:* Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop > error with Firefox > > > > (questions from the developer) > > > > If they try launching Firefox a second time from their shortcut or > whatever do they get the same error? > > Is Outlook or Firefox running in any kind of sandbox or other special > environment? > > > > Also, can you right click on the Firefox icon and verify that -no-remote > hasn't ended up in the properties for launching somehow? > > > > Mike > > > > On Tue, Oct 22, 2019 at 6:35 AM JUSTIAA2 <[email protected]> wrote: > > > > > > Here is a copy of the profiles.ini and intalls.ini. Once I close out of > Firefox when the error pops-up. Another instance of Firefox comes up and > returns with the Hyperlink I clicked on. From then on other Hyperlinks work. > > > > > > *From:* Mike Kaply <[email protected]> > *Sent:* Friday, October 18, 2019 3:24 PM > *To:* JUSTIAA2 <[email protected]> > *Subject:* Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop > error with Firefox > > > > Can you send me the file installs.ini from > Users\USERNAME\AppData\Roaming\Mozilla\Firefox assuming it doesn't have any > sensitive data in it? > > > > And also profiles.ini? > > > > Thanks. > > > > Mike > > > > On Fri, Oct 18, 2019 at 11:14 AM JUSTIAA2 <[email protected]> wrote: > > Yes…just one copy installed v68.1.0 ESR….with one profile named > “firefox.default”. > > > > *From:* Mike Kaply <[email protected]> > *Sent:* Friday, October 18, 2019 12:10 PM > *To:* JUSTIAA2 <[email protected]> > *Cc:* Fjoerfoks <[email protected]>; Mozilla Enterprise Working > Group <[email protected]> > *Subject:* Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop > error with Firefox > > > > Do you only have one copy of Firefox installed? And is it set as the > default browser? > > > > (Just want to make sure I have the same environment) > > > > Mike > > > > On Fri, Oct 18, 2019 at 9:29 AM JUSTIAA2 <[email protected]> wrote: > > It’s locally installed. Firefox Profile is located in Appdata\Roaming. > Never had this issue before Firefox v68. > > > > *From:* Fjoerfoks <[email protected]> > *Sent:* Friday, October 18, 2019 9:47 AM > *To:* JUSTIAA2 <[email protected]> > *Cc:* Mozilla Enterprise Working Group <[email protected]>; Mike > Kaply <[email protected]> > *Subject:* Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop > error with Firefox > > > > Hi Justin, > > Can you elaborate on the network setup? Eg. is Firefox locally installed > or network, where is the profile located, using Citrix or the like, etc. > > > > Wim > > Op vr 18 okt. 2019 15:33 schreef JUSTIAA2 <[email protected]>: > > Good Morning, > > > > > > This is a big issue for us. We can’t move forward with the deployment of > Firefox v68 without this being fixed. Before v68, this wasn’t an issue…what > has changed? > > > > > > > > *From:* Enterprise <[email protected]> *On Behalf Of * > JUSTIAA2 > *Sent:* Thursday, October 17, 2019 12:56 PM > *To:* 'Mike Kaply' <[email protected]> > *Cc:* [email protected] > *Subject:* Re: [Mozilla Enterprise] Hyperlinks in Outlook causing pop > error with Firefox > > > > Doesn’t the –no-remote allow another Firefox process open with a new > Firefox profile? That’s not what we want. We want to be able to open a > Hyperlink from outlook in a new tab in a Firefox instance that’s already up. > > > > *From:* Mike Kaply <[email protected]> > *Sent:* Thursday, October 17, 2019 11:20 AM > *To:* JUSTIAA2 <[email protected]> > *Cc:* [email protected] > *Subject:* Re: [Mozilla Enterprise] Hyperlinks in Outlook causing pop > error with Firefox > > > > Are you using -no-remote to launch your Firefox instance? > > > > Mike > > > > On Thu, Oct 17, 2019 at 10:15 AM JUSTIAA2 <[email protected]> wrote: > > Good Morning, > > > > When clicking on a Hyperlink in Outlook I get the following pop message > “Firefox is already running, but is not responding. The old Firefox process > must be closed to open a new window”. I haven’t seen this issue since > updating to Firefox v68 ESR. What could cause this issue? We have one > default Firefox profile that we’ve renamed “firefox.default”. Any help will > be greatly appreciated. > > > > > > Thanks, > > > > Justin Anderson > > Software Engineer > > *CACI* > > > > _______________________________________________ > Enterprise mailing list > [email protected] > https://mail.mozilla.org/listinfo/enterprise > > To unsubscribe from this list, please visit > https://mail.mozilla.org/listinfo/enterprise or send an email to > [email protected] with a subject of "unsubscribe" > > _______________________________________________ > Enterprise mailing list > [email protected] > https://mail.mozilla.org/listinfo/enterprise > > To unsubscribe from this list, please visit > https://mail.mozilla.org/listinfo/enterprise or send an email to > [email protected] with a subject of "unsubscribe" > >
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