It’s locally installed. Firefox Profile is located in Appdata\Roaming. Never 
had this issue before Firefox v68.

From: Fjoerfoks <[email protected]>
Sent: Friday, October 18, 2019 9:47 AM
To: JUSTIAA2 <[email protected]>
Cc: Mozilla Enterprise Working Group <[email protected]>; Mike Kaply 
<[email protected]>
Subject: Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop error 
with Firefox

Hi Justin,
Can you elaborate on the network setup? Eg. is Firefox locally installed or 
network,  where is the profile located, using Citrix or the like, etc.

Wim
Op vr 18 okt. 2019 15:33 schreef JUSTIAA2 
<[email protected]<mailto:[email protected]>>:
Good Morning,


This is a big issue for us. We can’t move forward with the deployment of 
Firefox v68 without this being fixed. Before v68, this wasn’t an issue…what has 
changed?



From: Enterprise 
<[email protected]<mailto:[email protected]>> On 
Behalf Of JUSTIAA2
Sent: Thursday, October 17, 2019 12:56 PM
To: 'Mike Kaply' <[email protected]<mailto:[email protected]>>
Cc: [email protected]<mailto:[email protected]>
Subject: Re: [Mozilla Enterprise] Hyperlinks in Outlook causing pop error with 
Firefox

Doesn’t the –no-remote allow another Firefox process open with a new Firefox 
profile? That’s not what we want. We want to be able to open a Hyperlink from 
outlook in a new tab in a Firefox instance that’s already up.

From: Mike Kaply <[email protected]<mailto:[email protected]>>
Sent: Thursday, October 17, 2019 11:20 AM
To: JUSTIAA2 <[email protected]<mailto:[email protected]>>
Cc: [email protected]<mailto:[email protected]>
Subject: Re: [Mozilla Enterprise] Hyperlinks in Outlook causing pop error with 
Firefox

Are you using -no-remote to launch your Firefox instance?

Mike

On Thu, Oct 17, 2019 at 10:15 AM JUSTIAA2 
<[email protected]<mailto:[email protected]>> wrote:
Good Morning,

When clicking on a Hyperlink in Outlook I get the following pop message 
“Firefox is already running, but is not responding. The old Firefox process 
must be closed to open a new window”.  I haven’t seen this issue since updating 
to Firefox v68 ESR. What could cause this issue? We have one default Firefox 
profile that we’ve renamed “firefox.default”. Any help will be greatly 
appreciated.


Thanks,

Justin Anderson
Software Engineer
CACI

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