Hello Matt, At the moment I have no way of explaining what happened…
Usually when I upgrade the baseline FF ESR for my users my script first starts by wiping clean the current installation and then it reinstalls FF ESR with the new provided installer and my customizations. For reasons unknown it stayed hung on a system for nearly 20 minutes and on another system I was testing the PC’s resource completely froze to the point I had to force shutdown the system and cold start it. So my first suspicions was that my AV real-time scanner exclusion list went haywire, so I turned it off on a test target. Once the AV was off on the test target the uninstallation and reinstallation went fine. So next I uninstalled the new FF ESR and reloaded 60.60 with the AV on and restarted the PC, after I tried to reinstall 60.7.2 from 60.6.0 while the AV was on and everything worked fine as per usual. One thing I did notice is that I had forgotten to check the “unblock” executable from the EXE’s properties when I updated my package, although I doubt that this would cause such a behaviour. In any case, the issue resolved itself, I think the AVs may have been updating at the time of my initial test and somehow didn’t play well. Also a few notes: 1. Now that you mention the –ms switch is deprecated, you installer still loads the –ms switch in the uninstallation registry key. 2. For reasons unknown when I was investigating the FF ESR uninstall issue, I noticed there was a uninstall.exe in C:\Program Files\Mozilla Firefox\uninstall, however once the browser was fully uninstalled and reinstalled only the helper.exe remained and some other related files >_>. Anyhow, thanks for the quick feedback… I guess it was just a perfect storm timing wise. Éric Périard Laboratory Administrator | Administrateur du laboratoire Canadian Centre for Cyber Security | Centre canadien pour la cybersécurité Website | Site Web: https://www.cyber.gc.ca/ Government of Canada | Gouvernement du Canada From: Matt Howell [mailto:[email protected]] Sent: Wednesday, July 3, 2019 10:57 AM To: Éric Périard <[email protected]> Cc: [email protected] Subject: Re: [Mozilla Enterprise] Firefox ESR 60.6.0 x64 - Not Uninstalling Correctly? That command line is definitely expected to work; technically -ms is deprecated in favor of /S, but they're both supported equally and we have no plan to actually remove -ms so that doesn't make any difference. So I have a few questions to help us diagnose this, if you don't mind. I don't fully understand your description of what's going wrong; is helper.exe running and just hanging in the background forever, or not starting at all, or something else? I'm also curious about this uninstall.exe file that you mentioned; do you mean that you have a file called "%ProgramFiles%\Mozilla Firefox\uninstall\uninstall.exe"? I'm confused about that because we don't distribute a file by that name in our official Firefox builds; all that should be in that uninstall directory is helper.exe and a couple of log files (the Maintenance Service uninstaller is normally called Uninstall.exe though). Did the copy of Firefox you're using come from Mozilla or from a third party, or can you think of something else that might have dropped that file there? Thanks, -- Matt Howell On Wed, Jul 3, 2019 at 7:28 AM Éric Périard <[email protected]<mailto:[email protected]>> wrote: Classification: UNCLASSIFIED Hello, I manage the software (SCCM) for my domain and regularly update Firefox ESR, usually seamless… This is my uninstall script: TASKKILL /F /IM Firefox* /T IF EXIST "%ProgramFiles%\Mozilla Firefox" ( "%ProgramFiles%\Mozilla Firefox\uninstall\helper.exe" -ms "%WinDir%\System32\timeout.exe" /T 10 /NOBREAK RMDIR /S /Q "%ProgramFiles%\Mozilla Firefox" DEL %Public%\Desktop\*Firefox*.lnk RMDIR /S /Q "%ProgramData%\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox" REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org<http://mozilla.org> REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mozilla REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MozillaPlugins ) IF EXIST "%ProgramFiles(x86)%\Mozilla Maintenance Service" ( "%ProgramFiles(x86)%\Mozilla Maintenance Service\Uninstall.exe" /S "%WinDir%\System32\timeout.exe" /T 10 /NOBREAK RMDIR /S /Q "%ProgramFiles(x86)%\Mozilla Maintenance Service" ) "%WinDir%\System32\timeout.exe" /T 10 /NOBREAK EXIT /B This usually works flawlessly, however it seems that with 60.6.0 the helper.exe is unresponsive to the uninstall command, I also tried the uninstall.exe with the same switches in the same folder, no cigar. Has there been a reported issue with the uninstallation of the browser or is there a newer way to do this? Simply put, I usually uninstall the software client and then apply the update, however it stays stuck forever with the firefox uninstall phase. Éric Périard Laboratory Administrator | Administrateur du laboratoire Canadian Centre for Cyber Security | Centre canadien pour la cybersécurité Website | Site Web: https://www.cyber.gc.ca/ Government of Canada | Gouvernement du Canada _______________________________________________ Enterprise mailing list [email protected]<mailto:[email protected]> https://mail.mozilla.org/listinfo/enterprise To unsubscribe from this list, please visit https://mail.mozilla.org/listinfo/enterprise or send an email to [email protected]<mailto:[email protected]> with a subject of "unsubscribe"
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