We encountered the helper.exe returning error 2 which was new for us. This was with removal of either 60.6.1 or 60.6.3 and did not affect all installations.
From: Enterprise [mailto:[email protected]] On Behalf Of Matt Howell Sent: Wednesday, July 3, 2019 9:57 AM To: Éric Périard <[email protected]> Cc: [email protected] Subject: Re: [Mozilla Enterprise] Firefox ESR 60.6.0 x64 - Not Uninstalling Correctly? That command line is definitely expected to work; technically -ms is deprecated in favor of /S, but they're both supported equally and we have no plan to actually remove -ms so that doesn't make any difference. So I have a few questions to help us diagnose this, if you don't mind. I don't fully understand your description of what's going wrong; is helper.exe running and just hanging in the background forever, or not starting at all, or something else? I'm also curious about this uninstall.exe file that you mentioned; do you mean that you have a file called "%ProgramFiles%\Mozilla Firefox\uninstall\uninstall.exe"? I'm confused about that because we don't distribute a file by that name in our official Firefox builds; all that should be in that uninstall directory is helper.exe and a couple of log files (the Maintenance Service uninstaller is normally called Uninstall.exe though). Did the copy of Firefox you're using come from Mozilla or from a third party, or can you think of something else that might have dropped that file there? Thanks, -- Matt Howell On Wed, Jul 3, 2019 at 7:28 AM Éric Périard <[email protected]<mailto:[email protected]>> wrote: Classification: UNCLASSIFIED Hello, I manage the software (SCCM) for my domain and regularly update Firefox ESR, usually seamless… This is my uninstall script: TASKKILL /F /IM Firefox* /T IF EXIST "%ProgramFiles%\Mozilla Firefox" ( "%ProgramFiles%\Mozilla Firefox\uninstall\helper.exe" -ms "%WinDir%\System32\timeout.exe" /T 10 /NOBREAK RMDIR /S /Q "%ProgramFiles%\Mozilla Firefox" DEL %Public%\Desktop\*Firefox*.lnk RMDIR /S /Q "%ProgramData%\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox" REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org<http://mozilla.org> REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mozilla REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MozillaPlugins ) IF EXIST "%ProgramFiles(x86)%\Mozilla Maintenance Service" ( "%ProgramFiles(x86)%\Mozilla Maintenance Service\Uninstall.exe" /S "%WinDir%\System32\timeout.exe" /T 10 /NOBREAK RMDIR /S /Q "%ProgramFiles(x86)%\Mozilla Maintenance Service" ) "%WinDir%\System32\timeout.exe" /T 10 /NOBREAK EXIT /B This usually works flawlessly, however it seems that with 60.6.0 the helper.exe is unresponsive to the uninstall command, I also tried the uninstall.exe with the same switches in the same folder, no cigar. Has there been a reported issue with the uninstallation of the browser or is there a newer way to do this? Simply put, I usually uninstall the software client and then apply the update, however it stays stuck forever with the firefox uninstall phase. Éric Périard Laboratory Administrator | Administrateur du laboratoire Canadian Centre for Cyber Security | Centre canadien pour la cybersécurité Website | Site Web: https://www.cyber.gc.ca/ Government of Canada | Gouvernement du Canada _______________________________________________ Enterprise mailing list [email protected]<mailto:[email protected]> https://mail.mozilla.org/listinfo/enterprise To unsubscribe from this list, please visit https://mail.mozilla.org/listinfo/enterprise or send an email to [email protected]<mailto:[email protected]> with a subject of "unsubscribe" ________________________________ This email and any attachments may be confidential or proprietary. Any review, use, disclosure, distribution or copying of this email is prohibited except by or on behalf of the intended recipient. If you received this message in error or are not the intended recipient, please delete or destroy the email message and any attachments or copies and notify the sender of the erroneous delivery by return email. To the extent that this message or its attachments were sent without encryption, we cannot guarantee that the contents have not been changed or tampered with. Any advice expressed in this message is being delivered to you solely for your use in connection with the matters addressed herein and may not be used for any other purpose without our prior written consent.
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