That command line is definitely expected to work; technically -ms is deprecated in favor of /S, but they're both supported equally and we have no plan to actually remove -ms so that doesn't make any difference. So I have a few questions to help us diagnose this, if you don't mind.
I don't fully understand your description of what's going wrong; is helper.exe running and just hanging in the background forever, or not starting at all, or something else? I'm also curious about this uninstall.exe file that you mentioned; do you mean that you have a file called "%ProgramFiles%\Mozilla Firefox\uninstall\uninstall.exe"? I'm confused about that because we don't distribute a file by that name in our official Firefox builds; all that should be in that uninstall directory is helper.exe and a couple of log files (the Maintenance Service uninstaller *is* normally called Uninstall.exe though). Did the copy of Firefox you're using come from Mozilla or from a third party, or can you think of something else that might have dropped that file there? Thanks, -- Matt Howell On Wed, Jul 3, 2019 at 7:28 AM Éric Périard <[email protected]> wrote: > *Classification: UNCLASSIFIED* > > > > Hello, > > > > I manage the software (SCCM) for my domain and regularly update Firefox > ESR, usually seamless… > > > > This is my uninstall script: > > > > *TASKKILL /F /IM Firefox* /T* > > > > *IF EXIST "%ProgramFiles%\Mozilla Firefox" (* > > * "%ProgramFiles%\Mozilla Firefox\uninstall\helper.exe" -ms* > > * "%WinDir%\System32\timeout.exe" /T 10 /NOBREAK* > > * RMDIR /S /Q "%ProgramFiles%\Mozilla Firefox"* > > * DEL %Public%\Desktop\*Firefox*.lnk* > > * RMDIR /S /Q "%ProgramData%\Microsoft\Windows\Start > Menu\Programs\Mozilla Firefox"* > > * REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla* > > * REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins* > > * REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org > <http://mozilla.org>* > > * REG DELETE /F > HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mozilla* > > * REG DELETE /F > HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MozillaPlugins* > > *)* > > > > *IF EXIST "%ProgramFiles(x86)%\Mozilla Maintenance Service" (* > > * "%ProgramFiles(x86)%\Mozilla Maintenance > Service\Uninstall.exe" /S* > > * "%WinDir%\System32\timeout.exe" /T 10 /NOBREAK* > > * RMDIR /S /Q "%ProgramFiles(x86)%\Mozilla Maintenance > Service"* > > *)* > > > > *"%WinDir%\System32\timeout.exe" /T 10 /NOBREAK* > > *EXIT /B* > > > > This usually works flawlessly, however it seems that with 60.6.0 the > *helper.exe > *is unresponsive to the uninstall command, I also tried the *uninstall.exe > *with the same switches in the same folder, no cigar. > > > > Has there been a reported issue with the uninstallation of the browser or > is there a newer way to do this? > > > > Simply put, I usually uninstall the software client and then apply the > update, however it stays stuck forever with the firefox uninstall phase. > > > > > > *Éric Périard* > > Laboratory Administrator *|* Administrateur du laboratoire > > Canadian Centre for Cyber Security | Centre canadien pour la cybersécurité > > Website | Site Web: https://www.cyber.gc.ca/ > > Government of Canada *|* Gouvernement du Canada > > > _______________________________________________ > Enterprise mailing list > [email protected] > https://mail.mozilla.org/listinfo/enterprise > > To unsubscribe from this list, please visit > https://mail.mozilla.org/listinfo/enterprise or send an email to > [email protected] with a subject of "unsubscribe" >
_______________________________________________ Enterprise mailing list [email protected] https://mail.mozilla.org/listinfo/enterprise To unsubscribe from this list, please visit https://mail.mozilla.org/listinfo/enterprise or send an email to [email protected] with a subject of "unsubscribe"
