I think we have gotten the message across to Richard.

Folks that NEED a place to call for everything, and with
less patience, and more money than time, NEED to have
a vendor they can pay to fix things.

Much of the economy in the USA (and I assume to some
extent elsewhere) is based on this perceived need.

There is nothing wrong with Richards requests, other than
a perceived feeling that there is an obligation to 'make it right
on his terms'.

If Richard or others need that, there are folks that are willing
to sell EMC2 and other FOSS products to him with a service
contract so they will be their first line of defense.

I am guessing we have some of those vendors on this
list.

Nothing wrong with that either.  I used to work for a company
that sold FOSS systems and support.  They were basically
a white box vendor, that added their service, and charged the
customer for the privilege of the customer not having to do it
themselves.  One problem we did have was our customers
figured out the software was FOSS, so they went to the lists
to get support.  Again, nothing wrong there.  But then they
expected us to 'fix' what they had done for 'free' because it
was FOSS. ... At time it is hard to say no to customers,
but without $$ we had to.

... Enough war stories, lets go back to fixing issues and
let us know of your successes!
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