I am currently in contact with Justin at Moonraker. We also met at the Friedrichshafen Ham Radio show in June. I'll report here as soon as I have additional information on both the local sales and service for our products in the U.K.
One note - For the reasons others have noted, we are also interested in supporting independent repair persons inside the U.K who are familiar with our products. Please contact me directly. eric(at)elecraft.com Also, in addition to our in and out of warranty repair center for the Eu since 2011, Carlo Bianconi in Bologna, Italy, who has an excellent lab and does expert work, we have also added our Swiss Distributor, Lutz Electronics as an additional repair center for in and out of warranty products. The feedback from customers who have repairs done there has also been excellent. Lutz speaks vey good English, German and French and also has an expedited method for shipping to them from Germany. On buying directly from us, one area of confusion among some international buyers in the UK and elsewhere in the EU is that while quoted prices for our products at local retail stores in Eu and the UK already include the addition of your local VAT and the cost of shipping and insurance to them from the U.S., the on-line prices on orders shipped directly from us do not include the VAT or import duty. That is required by the international authorities on your end to be paid by the buyer upon receipt. (Shipping cost and insurance is also added by us to the invoice at the time of billing prior to shipment.) 72, Eric *elecraft.com <http://elecraft.com>* On Wed, Aug 2, 2023 at 2:05 PM David Aslin G3WGN <da...@aslinvc.com> wrote: > All my Elecraft kit (K3 + 'S' upgrades, P3, KPA500, KAT500, KX3, K2, W2 > etc) was bought via mostly separate orders direct from Elecraft, so > multiple experience of this buying route. No hassles with any of the > shipments, but a week or so delay while the VAT/customs process completed. > Even at today's elevated shipping prices, cost was always less than the W > & S price. > > More concerning is the lack of accessible service facilities. Claudio in > Bologna is a great engineer and did an exemplary job of upgrading and > checking over the the KPA500s owned by members of the 6Gs DXpeditions > group; BUT, shipping a returnable item to Italy (or elsewhere in the EU) is > now a huge bureaucratic nightmare. > I would hope that Eric and Justin Godefroy (who I do not know, but I > understand owns & runs Moonraker) are in conversation. If not, does anyone > on here know Justin well enough to encourage that to happen? Checking with > Eric would be easy, but there may be need for 'encouragement' at the UK > end. Moonraker would get loads of brownie points if they hired an engineer > and had them trained on Elecraft products - and given the lack of other > service facilities in UK, could have them trained on other products too, to > make the hire cost-effective. > 73, David G3WGN M6O > > -----Original Message----- > From: Dave <dave.g4...@gmail.com> > Sent: Wednesday, August 2, 2023 1:12 PM > To: Elecraft Discussion List <elecraft@mailman.qth.net> > Subject: Re: [Elecraft] Buying a K4 in UK > > I bought my K4D from W&S 2 years ago, but they no longer list much > Elecraft equipment and seem to have lost interest. > > All my other Elecraft kit came direct from Elecraft. W&S are unlikely to > handle warranty or repairs for items bought elsewhere, which is a pity as > the only place outside of the UK for service is either Italy or back to the > factory. > > 73 Dave G4AON > -- > Sent from my iPhone SE > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to eric.swa...@elecraft.com > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
