Dear OMs,
I previously replied to this post so will not repeat myself. I
needed to return a KPA 1500 to Watsonville, Ca. It was determined that
only the RF deck was required. I shipped FedEx by their premium shipping
method and had no difficulty. It went straight through as a repair. No
added charges in my case. The amp was out of warranty so of course
service was charged for. US and EU repair costs, I suspect are not far
out of line.
As an aside I included a Samsung Smart Tag similar to an Apple Airtag and
thus had additional reassurance. Not sure shipping to CA cost all that
much more than Italy. Had my amp back within about a month.
Elecraft can also dispatch sub-modules if there is a failure. On line or
telephone support was excellent earlier in sorting a friend's K3. Do not
be too worried about service.
73 Doug EI2CN
On Thu 3 Aug 2023, 11:53 , <davidg3...@gmail.com> wrote:
> My club has used with satisfaction:
>
> Castle Electronics,
> Unit2 Village Workshops,
> Telerrddig Road,
> LLANERFYL POWYS SY21 0AS
> New Phone nbr 01938 820880
>
> I haven't used them for Elecraft products but I wouldn't hesitate if I got
> stuck.
>
> David G3UNA
>
> -----Original Message-----
> From: elecraft-boun...@mailman.qth.net <elecraft-boun...@mailman.qth.net>
> On
> Behalf Of David Aslin G3WGN
> Sent: Wednesday, August 2, 2023 10:05 PM
> To: Dave <dave.g4...@gmail.com>; Elecraft Discussion List
> <elecraft@mailman.qth.net>
> Subject: Re: [Elecraft] Buying a K4 in UK
>
> All my Elecraft kit (K3 + 'S' upgrades, P3, KPA500, KAT500, KX3, K2, W2
> etc)
> was bought via mostly separate orders direct from Elecraft, so multiple
> experience of this buying route. No hassles with any of the shipments, but
> a week or so delay while the VAT/customs process completed.
> Even at today's elevated shipping prices, cost was always less than the W &
> S price.
>
> More concerning is the lack of accessible service facilities. Claudio in
> Bologna is a great engineer and did an exemplary job of upgrading and
> checking over the the KPA500s owned by members of the 6Gs DXpeditions
> group;
> BUT, shipping a returnable item to Italy (or elsewhere in the EU) is now a
> huge bureaucratic nightmare.
> I would hope that Eric and Justin Godefroy (who I do not know, but I
> understand owns & runs Moonraker) are in conversation. If not, does anyone
> on here know Justin well enough to encourage that to happen? Checking with
> Eric would be easy, but there may be need for 'encouragement' at the UK
> end.
> Moonraker would get loads of brownie points if they hired an engineer and
> had them trained on Elecraft products - and given the lack of other service
> facilities in UK, could have them trained on other products too, to make
> the
> hire cost-effective.
> 73, David G3WGN M6O
>
> -----Original Message-----
> From: Dave <dave.g4...@gmail.com>
> Sent: Wednesday, August 2, 2023 1:12 PM
> To: Elecraft Discussion List <elecraft@mailman.qth.net>
> Subject: Re: [Elecraft] Buying a K4 in UK
>
> I bought my K4D from W&S 2 years ago, but they no longer list much Elecraft
> equipment and seem to have lost interest.
>
> All my other Elecraft kit came direct from Elecraft. W&S are unlikely to
> handle warranty or repairs for items bought elsewhere, which is a pity as
> the only place outside of the UK for service is either Italy or back to the
> factory.
>
> 73 Dave G4AON
> --
> Sent from my iPhone SE
>
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