>From time to time we get account requests for Jira from members of the community. There is such a request now.
Historically we have declined these Jira account requests and directed requesters to discuss their issues at the mailing list first. This wastes everyone's time and efforts, so I would like to improve the Reporting Issues page [1] to hopefully avoid this: I recommend to remove everything until Handy Dandy Issue Tracker Queries and replace it with two new subsections: [[[ Report A Bug ============ If you believe you have encountered a bug in Subversion, please write to the Subversion Users mailing list (us...@subversion.apache.org) and provide at least the following information in your message: * What steps led to the issue. * The expected outcome. * The actual outcome. * The release and/or revision of Subversion. You can copy and paste the output of 'svn --version' or 'svn --version --verbose'. If the issue involves client and server, it may be helpful to provide the versions of both. * If you built Subversion yourself, the compiler and configuration options used. * Any customizations which could be relevant. * Your operating system. * Any other details you believe are relevant. The more detail you can provide, the more likely it is that someone can help. If you can find similar bugs in the issue tracker (see below), please mention those as well. See Mailing Lists (https://subversion.apache.org/mailing-lists.html) for how to subscribe, unsubscribe, and send email to the users@ mailing list. Request a New Feature ===================== Subversion is an open source project developed and supported by volunteers. This means you can contribute to Subversion! It also means that any features you request are likely to become reality only if you are willing to do the development effort. We strongly recommend to discuss any new feature ideas at the Subversion Developers mailing list (dev@subversion.apache.org). See Mailing Lists (https://subversion.apache.org/mailing-lists.html) for how to subscribe, unsubscribe, and send email to the dev@ mailing list. ]]] I also recommend to rename "Handy Dandy Issue Tracker Queries" to "Search Existing Issues" (I like the friendly atmosphere of "Handy Dandy Issue Tracker Queries" but I'm trying to simplify and reduce verbosity, even as I propose to add even more new text...) Finally, I suggest to move the following text: [[[ You need to have an account to create issues. If you are already a committer, use your @apache.org account to sign in. Otherwise, you can apply for an account using the Self-serve Portal. Please add a reference to the mailing list discussion in the "Tell us a little [...]" input field to speed up the review process. ]]] to some appropriate place in Hacking, such as [2], since this only seems relevant to committers. (If we decide to extend a Jira account to certain community members, we can always direct them to [2], though if someone is helpful enough to justify having their own Jira account, we might consider inviting them to be committers instead.) References: [1] https://subversion.apache.org/reporting-issues.html [2] https://subversion.apache.org/docs/community-guide/issues.html#issues Thoughts? Cheers, Nathan
