> On Feb 25, 2021, at 1:57 AM, Jörg Schmidt <joe...@j-m-schmidt.de> wrote:
>
>
>
>> -----Original Message-----
>> From: Rory O'Farrell [mailto:ofarr...@iol.ie]
>> Sent: Thursday, February 25, 2021 10:35 AM
>> To: dev@openoffice.apache.org
>> Subject: Re: Introduction and online presence
>
>>>> It seems that the moderators of the forum point users
>> with issues to use LO, recently to someone with a small issue
>> such as installing the desktop-integration RPM component of
>> AOO on Red Hat Linux.
>>
>> I answer only this point: it is frequently the case that
>> Forum moderators and Volunteers are faced with a problem from
>> a user who is panicking about completing a project, and who,
>> by deduction from their post, lacks computer skills. The
>> quickest solution (and easiest for an inexperienced user) may
>> be to direct them to another program, be it LO, or as is
>> often the case, recommend that they revert to MS Office.
>>
>> Volunteers on Forum work, as do those developing, on a pro
>> bono basis (for which all should be grateful); as time is
>> precious to us all, Forum volunteers often take the quickest
>> path to a solution. It is not their role to educate in the
>> workings of a computer or to lead an inexperienced user on a
>> long step by step path to a possible solution.
>
> This may be true, but we should realize that support work is also work for the
> project, work that determines the quality of AOO.
> We could improve a lot in volunteer support if we organized our work better.
The Forum volunteers are their own sub-team kept intact from before Apache
OpenOffice.
Their tagline is "User community support forum for Apache OpenOffice,
LibreOffice and all the OpenOffice.org derivatives”.
This PMC member has no desire to disrupt their efforts.
>
> And I say this as someone who has been regularly volunteering 10-20 hours a
> week
> in the http://de.openoffice.info forum for 15 years, so I know very well the
> demands of the field.
Thank you very much. You are running that service, and we are not controlling
you.
Your service can be found, but not directly from forum.openoffice.org through
this page [1] which may need updates.
Regards,
Dave
[1] https://www.openoffice.org/de/foren.html
>
>
>
>
> greetings,
> Jörg
>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
> For additional commands, e-mail: dev-h...@openoffice.apache.org
>
---------------------------------------------------------------------
To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
For additional commands, e-mail: dev-h...@openoffice.apache.org
