> -----Original Message----- > From: Rory O'Farrell [mailto:ofarr...@iol.ie] > Sent: Thursday, February 25, 2021 10:35 AM > To: dev@openoffice.apache.org > Subject: Re: Introduction and online presence
> > > It seems that the moderators of the forum point users > with issues to use LO, recently to someone with a small issue > such as installing the desktop-integration RPM component of > AOO on Red Hat Linux. > > I answer only this point: it is frequently the case that > Forum moderators and Volunteers are faced with a problem from > a user who is panicking about completing a project, and who, > by deduction from their post, lacks computer skills. The > quickest solution (and easiest for an inexperienced user) may > be to direct them to another program, be it LO, or as is > often the case, recommend that they revert to MS Office. > > Volunteers on Forum work, as do those developing, on a pro > bono basis (for which all should be grateful); as time is > precious to us all, Forum volunteers often take the quickest > path to a solution. It is not their role to educate in the > workings of a computer or to lead an inexperienced user on a > long step by step path to a possible solution. This may be true, but we should realize that support work is also work for the project, work that determines the quality of AOO. We could improve a lot in volunteer support if we organized our work better. And I say this as someone who has been regularly volunteering 10-20 hours a week in the http://de.openoffice.info forum for 15 years, so I know very well the demands of the field. greetings, Jörg --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
