On 12/18/13 9:39 AM, jan i wrote: > On 18 December 2013 02:09, Kay Schenk <kay.sch...@gmail.com> wrote: > >> On Tue, Dec 17, 2013 at 4:43 PM, Rob Weir <robw...@apache.org> wrote: >> >>> On Tue, Dec 17, 2013 at 6:30 PM, Kay Schenk <kay.sch...@gmail.com> >> wrote: >>>> We have posted Installation Instructions for OpenOffice for some years. >>>> >>>> However, some users seem to still have issues with the file types that >>> AOO >>>> will assign to itself after installation despite the fact that users >> are >>>> given the opportunity to change this. Please see: >>>> >>>> http://www.openoffice.org/download/common/instructions.html#fileassoc >>>> >>>> We could use some help with alternate wording or presentation of this >>>> topic. We welcome your suggestions. Thanks. >>>> >>> >>> Presumably the user who had the problem (and reported it to the private >>> list): >>> >>> 1) Did not read the install instructions >>> >>> 2) Did not pay attention to the install wizard panel where associations >>> were set >>> >>> 3) Perhaps is not familiar with what file associations are and that >>> they can be changed by applications or by the user. >>> >>> Looking at Google Analytics it looks like the >>> /download/common/instructions.html page is viewed around 700 times per >>> day. Since we have around 170K downloads per day, it is clear that >>> very few people consult that page. >>> >>> >>> I wonder this is a topic for a future post-install survey? Questions >> like: >>> >>> Are you aware of the MD5 hashes and detached signatures? Did you use >> them? >>> >>> Are you aware of the install instructions on the website? Did you read >>> them? >>> >>> Are you aware of the release notes? Did you read them? >>> >>> Did you have any install-related questions while installing? >>> >>> Stuff like that. Try to figure out what users actually do when >>> installing AOO. We like to think they read all the material we >>> create. But I bet most of them just "click and pray". >>> >> >> Yeah, I was aware of the divide in downloads vs instruction views quite >> some time ago. :/ Since I've only installed on Linux and know how to do >> that successfully for my needs, it would be nice if we could improve and/or >> clarify the experience for other platforms -- but I don't know what they >> experience. >> >> "click and pray" is probably very descriptive. Assuming some are not likely >> to ever use the Install Instructions, is there anything we can do during >> the install process to assist them in NOT getting unexpected results? >> That's the crux of the matter. >> >> For instance, can 2) above in your list be modified to make them more aware >> of what this means and what will happen? (I don't see anything like this on >> Linux install). >> > > I believe users only consult these instruction if "click and pray" fails. > If we want to make users aware of hash etc, we should write it on the > initial splash screen. I know that is no guarantee the people actually read > it, but at least it guarantees they have seen it.
regarding t the file type association I can think of an improved start center using the whole window where we can show recent documents, favorite templates ... tips and latest news. We talked about it already some time ago but maybe we can think in more detail about it next year. Juergen > > rgds > jan I. > > >> >> >> >> >>> >>> Regards, >>> >>> -Rob >>> >>>> >>>> >>>> -- >>>> >>> >> ------------------------------------------------------------------------------------------------- >>>> MzK >>>> >>>> "Cats do not have to be shown how to have a good time, >>>> for they are unfailing ingenious in that respect." >>>> -- James Mason >>> >>> --------------------------------------------------------------------- >>> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org >>> For additional commands, e-mail: dev-h...@openoffice.apache.org >>> >>> >> >> >> -- >> >> ------------------------------------------------------------------------------------------------- >> MzK >> >> "Cats do not have to be shown how to have a good time, >> for they are unfailing ingenious in that respect." >> -- James Mason >> > --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
