On 18 December 2013 02:09, Kay Schenk <kay.sch...@gmail.com> wrote: > On Tue, Dec 17, 2013 at 4:43 PM, Rob Weir <robw...@apache.org> wrote: > > > On Tue, Dec 17, 2013 at 6:30 PM, Kay Schenk <kay.sch...@gmail.com> > wrote: > > > We have posted Installation Instructions for OpenOffice for some years. > > > > > > However, some users seem to still have issues with the file types that > > AOO > > > will assign to itself after installation despite the fact that users > are > > > given the opportunity to change this. Please see: > > > > > > http://www.openoffice.org/download/common/instructions.html#fileassoc > > > > > > We could use some help with alternate wording or presentation of this > > > topic. We welcome your suggestions. Thanks. > > > > > > > Presumably the user who had the problem (and reported it to the private > > list): > > > > 1) Did not read the install instructions > > > > 2) Did not pay attention to the install wizard panel where associations > > were set > > > > 3) Perhaps is not familiar with what file associations are and that > > they can be changed by applications or by the user. > > > > Looking at Google Analytics it looks like the > > /download/common/instructions.html page is viewed around 700 times per > > day. Since we have around 170K downloads per day, it is clear that > > very few people consult that page. > > > > > > I wonder this is a topic for a future post-install survey? Questions > like: > > > > Are you aware of the MD5 hashes and detached signatures? Did you use > them? > > > > Are you aware of the install instructions on the website? Did you read > > them? > > > > Are you aware of the release notes? Did you read them? > > > > Did you have any install-related questions while installing? > > > > Stuff like that. Try to figure out what users actually do when > > installing AOO. We like to think they read all the material we > > create. But I bet most of them just "click and pray". > > > > Yeah, I was aware of the divide in downloads vs instruction views quite > some time ago. :/ Since I've only installed on Linux and know how to do > that successfully for my needs, it would be nice if we could improve and/or > clarify the experience for other platforms -- but I don't know what they > experience. > > "click and pray" is probably very descriptive. Assuming some are not likely > to ever use the Install Instructions, is there anything we can do during > the install process to assist them in NOT getting unexpected results? > That's the crux of the matter. > > For instance, can 2) above in your list be modified to make them more aware > of what this means and what will happen? (I don't see anything like this on > Linux install). >
I believe users only consult these instruction if "click and pray" fails. If we want to make users aware of hash etc, we should write it on the initial splash screen. I know that is no guarantee the people actually read it, but at least it guarantees they have seen it. rgds jan I. > > > > > > > > Regards, > > > > -Rob > > > > > > > > > > > -- > > > > > > ------------------------------------------------------------------------------------------------- > > > MzK > > > > > > "Cats do not have to be shown how to have a good time, > > > for they are unfailing ingenious in that respect." > > > -- James Mason > > > > --------------------------------------------------------------------- > > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > > For additional commands, e-mail: dev-h...@openoffice.apache.org > > > > > > > -- > > ------------------------------------------------------------------------------------------------- > MzK > > "Cats do not have to be shown how to have a good time, > for they are unfailing ingenious in that respect." > -- James Mason >
