On Tue, Dec 17, 2013 at 6:30 PM, Kay Schenk <kay.sch...@gmail.com> wrote: > We have posted Installation Instructions for OpenOffice for some years. > > However, some users seem to still have issues with the file types that AOO > will assign to itself after installation despite the fact that users are > given the opportunity to change this. Please see: > > http://www.openoffice.org/download/common/instructions.html#fileassoc > > We could use some help with alternate wording or presentation of this > topic. We welcome your suggestions. Thanks. >
Presumably the user who had the problem (and reported it to the private list): 1) Did not read the install instructions 2) Did not pay attention to the install wizard panel where associations were set 3) Perhaps is not familiar with what file associations are and that they can be changed by applications or by the user. Looking at Google Analytics it looks like the /download/common/instructions.html page is viewed around 700 times per day. Since we have around 170K downloads per day, it is clear that very few people consult that page. I wonder this is a topic for a future post-install survey? Questions like: Are you aware of the MD5 hashes and detached signatures? Did you use them? Are you aware of the install instructions on the website? Did you read them? Are you aware of the release notes? Did you read them? Did you have any install-related questions while installing? Stuff like that. Try to figure out what users actually do when installing AOO. We like to think they read all the material we create. But I bet most of them just "click and pray". Regards, -Rob > > > -- > ------------------------------------------------------------------------------------------------- > MzK > > "Cats do not have to be shown how to have a good time, > for they are unfailing ingenious in that respect." > -- James Mason --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
