(Top posting) For the time being, on ES forums we implemented our own email address on a .org server kindly provided by Mauricio Baeza, the other forum admin. From now, every email communication from and to the ES forums goes through that email address. People writing to that address will receive an automatic email with general information about how to register and log-in. Admins have access to that email address through a web interface so any user with registration problems have now the possibility to communicate with the board.
Maybe this is not the best solution, but at least it is a working solution. Regards, Ricardo 2013/10/6 Rob Weir <robw...@apache.org> > On Sun, Oct 6, 2013 at 2:02 PM, janI <j...@apache.org> wrote: > > On 6 October 2013 19:30, Ricardo Berlasso <rgb.m...@gmail.com> wrote: > > > >> 2013/10/6 Rob Weir <robw...@apache.org> > >> > >> > On Sun, Oct 6, 2013 at 3:09 AM, janI <j...@apache.org> wrote: > >> > > On 6 October 2013 01:25, Ricardo Berlasso <rgb.m...@gmail.com> > wrote: > >> > > > >> > >> 2013/10/2 janI <j...@apache.org> > >> > >> > >> > >> > On 2 October 2013 22:18, Ricardo Berlasso <rgb.m...@gmail.com> > >> wrote: > >> > >> > > >> > >> > > New forum users with registration problems do not have an easy > way > >> > to > >> > >> > > communicate their problems to the board. In the past there was > an > >> > email > >> > >> > > address that sent an automated message to a particular forum > >> thread > >> > on > >> > >> > the > >> > >> > > private forum area. This system is not working since the move > to > >> > >> Apache. > >> > >> > > Until the automated reply is re-activated, a simple mail box > for > >> > each > >> > >> NL > >> > >> > > forum, accessible to forum admins and moderators will be more > than > >> > >> > enough, > >> > >> > > something like forum-admin-<locale>@aoo. > >> > >> > > > >> > >> > > >> > >> > the automated message looks to be a simple configuration in > php2bb, > >> at > >> > >> > least as far as I can see. This could be a good challenge for new > >> > admins > >> > >> > (working in line with the proposal dave works on). > >> > >> > > >> > >> > >> > >> > >> > >> Thanks, Ian, > >> > >> > >> > > np (its Jan) > >> > > > >> > >> > >> > >> But even if simple, we need first an email address for each forum > so > >> > users > >> > >> can send a message. If there is an automated response then better, > but > >> > >> right now there is no way for a new user to "call for help". > >> > >> > >> > > > >> > > I can understand that, and agree its a good idea. I simply wanted to > >> make > >> > > you aware that you might need a appl. admin to change the > >> configuration. > >> > > The admin situation is up for discussion (headed by another pmc > >> member), > >> > > and have been discussed quite a lot, but no decision has been made. > The > >> > way > >> > > I worked and suggested to work in future seems to be too restrictive > >> for > >> > > some people, as a consequence the applications on our servers are > >> > currently > >> > > not being maintained, apart for security. > >> > > > >> > > As we both know, there is work in progress to start a admin ML, > which > >> > would > >> > > fit this purpose very well (headed by another pmc member), however > >> after > >> > > the initial discussion, is seems nothing happens (at least no jira > has > >> > been > >> > > created). I would not recommend a ML for each forum, the overhead > >> > > (moderators etc) are too big, instead have the mailer put the forum > >> name > >> > in > >> > > the header. > >> > > > >> > > >> > So is there a reason why the admin mailing list could not be used for > >> > this? > >> > >> > >> People here is quite used to mailing list, but most users don't. In > fact, I > >> know many people that will never send an email to a mailing list, > specially > >> if public: lot of people do not want to expose their email addresses on > >> public lists. > >> > >> > >> > >> > I assume the traffic level would be low enough that it would > >> > not be necessary to have N mailing lists for N forums. So using a > >> > single ML point of contact for admin questions could make sense here. > >> > > >> > The other alternative is an email alias. So no mailing list but just > >> > forwarding of emails to a group. > >> > > >> > >> That makes sense. We can open somewhere a free account for each NL forum > >> and then set an aoo alias to it. > >> > > > > I think I have lost something. > > > > If the users mail from inside the forum, they can do so through the > php2bb > > software with an aoo mail address (e.g. ooofo...@apache.org) to a > specific > > ML (subject would be: forum name and user name). > > > > If they mail from their own mail account, they will always end up in one > or > > more mailing lists (think of your own inbox). We can have the admin ML > (as > > rob mentioned in another thread) private so only the admins can read it. > > > > So I dont see the need for free accounts somewhere, what did I > > misunderstand ? > > > > Mailing list versus alias: > > - Do we need an archive for any important reason (record of past > actions, legal reasons, etc.?) > - Is it something that requires transparency? > - Is it something that Infra and Apache Members ought to have access to? > > Any of these things are arguments for a ML rather than an alias. > > Public versus private: > > - personal confidential > - security related > - pre-announce press related > > These things are legimately private. But a user not wanting to have > their mailing list be public is not a good enough reason to have a > private list. > > -Rob > > > > rgds > > jan I > > > > > >> > >> Regards, > >> Ricardo > >> > >> > >> > >> > > >> > > Sadly enough we have many good initatives like it, that are > thoroughly > >> > > discussed and then left to a slow death when it comes to the actual > >> work. > >> > > > >> > > >> > Sorry about that. We had that little thing called a release that > >> > distracted me for a little while. > >> > > >> > Regards, > >> > > >> > -Rob > >> > > >> > > Let me know if I can of further help. > >> > > > >> > > rgds > >> > > jan I. > >> > > > >> > > > >> > > > >> > >> > >> > >> The only alternative forums have now (and as a matter of fact, it > is > >> > being > >> > >> considered) is to open a mail box on a free mail server and to > share > >> the > >> > >> log-in information between moderators and admins, promoting that > >> > address on > >> > >> the forum itself. But that's a really suboptimal "solution": > writing > >> to > >> > a > >> > >> yahoo or gmail address to communicate to the "official community > forum > >> > of > >> > >> Apache OpenOffice project" will not be right, I think: something > more > >> > >> "official" will be far better. > >> > >> > >> > >> Regards, > >> > >> Ricardo > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > > >> > >> > rgds > >> > >> > jan i. > >> > >> > > >> > >> > > >> > >> > > > >> > >> > > Thoughts? > >> > >> > > > >> > >> > > Regards, > >> > >> > > Ricardo > >> > >> > > > >> > >> > > >> > >> > >> > > >> > --------------------------------------------------------------------- > >> > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > >> > For additional commands, e-mail: dev-h...@openoffice.apache.org > >> > > >> > > >> > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > >
