On Fri, Jan 3, 2020 at 4:01 PM Justin Mclean <jus...@classsoftware.com> wrote: > >> Re which tool to use, which one are your users likely to use. From > >> previous discussion I don’t think many would have used git issues, but I’m > >> not sure than many would be familiar with JIRA. > > > > The majority problem reports .. well over 90% ... are recieved via email. > > Sometimes several today. If some knowledgeable person is online, they may > > respond with some help. But most go unanswered because no one has an > > answer to offer. > > Some projects ask user to create an issue (JIRA or GitHub) if it an actually > bug rather than just helping with some setup or config issue. You might want > to consider that.
Maybe people should not file a bug for hardware-specific issues that affect only their specific configuration. As you point out, it is unlikely that anyone else will be able to fix or test such an issue. So, for those cases, maybe we should encourage people not to file an issue but rather to fix it right away, and help in any way possible. In contrast, for things that affect the RTOS itself, build system, etc., we would let people file issues. Thoughts? Nathan
