HI, >> Re which tool to use, which one are your users likely to use. From previous >> discussion I don’t think many would have used git issues, but I’m not sure >> than many would be familiar with JIRA. > > The majority problem reports .. well over 90% ... are recieved via email. > Sometimes several today. If some knowledgeable person is online, they may > respond with some help. But most go unanswered because no one has an answer > to offer.
Some projects ask user to create an issue (JIRA or GitHub) if it an actually bug rather than just helping with some setup or config issue. You might want to consider that. Thanks, Justin
