Hi folks,
this has been itching me for quite some time now. Once in a while, I
check our JIRA projects for open issues and try to evaluate them for
fixability, etc. While some reporters respond after a question, some
never do.
I'd like to propose to close a ticket as *Incomplete* when the reporter
is not responding to a question which is required to solve the issue.
E.g., log file, further information, sample project, reproduce with
newest version, etc.
We could squash out more than 100 bugs (not improvements) in JIRA with
that. It makes no sense having them around for ever.
The target wait period should be *30 days* after a Maven developer
requested further information. While 30 days seem quite long for some of
you, I think this is a decent timeframe for those who are quite busy
with other stuff. I catch myself too often needing more than two weeks
to answer with a qualified statement to a JIRA ticket.
What do you think?
Michael
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