On 23 November 2014 at 19:48, Kristian Rosenvold <
kristian.rosenv...@gmail.com> wrote:

> I think this is a very good idea. But I have seen this mis-used a few
> times in other projects, and I think we want to avoid this scenario:
>
> There are some bugs that have very well written bug reports with
> detailed descriptions on reproduction and/or quite a few watchers too.
> I've seen this "rule" misused; some committer comes along and requests
> some kind of additional information - sometimes the request can border
> on the silly and maybe the committer does not really even understand
> the problem (half of us really don't half the time - that's just the
> way triaging works sometimes). So the issue gets closed because the
> people who are familiar with the bug think it's a silly request to
> make (and they might not even know its a committer making it - we have
> no special distinctions in jira) and we basically piss off users.
>
> So I think it's a good strategy for half-baked, potentially old and
> half-clear issues (which there are a LOT of!). A hundred years ago
> someone taught me that if one person reports something it can be
> ignored, but when the second person reports it it's most likely a bug.
> So any issue with just one "user" watcher should be pretty harmless (
> I may sometimes watch issues but I really don't want to be counted as
> a watcher...)
>
> I just fixed/triaged well over a hundred bugs in maven-assembly-plugin
> and out of the 56 remaining bugs there's probably 20-30 I'd want to
> close this way.
>
> I was about to create some heuristic about when to be careful with
> such a rule, but I basically changed my mind :)
>
> Actually maybe we should just say that after >30 days, we add an
> additional message
>
> "this issue will be closed as incomplete in 10 days unless the
> requested information is supplied"


or a response seeking clarification on the exact information required, etc


> ; just to give a clear indication
> that we mean it. A well defined process is much more important than
> "hasty" closing. And if a different committer thinks the issue should
> be kept open, it's all ok to say so in the issue.
>
> I am also slightly sceptical of carpet-bombing jira with this stuff;
> once we request more test data we're also giving the expectation that
> someone /will/ be looking at the additional data that the user has
> supplied. So I would be expecting whoever triages with this method to
> also be willing to do at least some followup...?
>

Yep, I remember doing something like this for core or surefire a while
ago... Certainly I think in the drive for 3.2.1 I put a fair bit of effort
trying to triage the bug list


>
> But this is overall just details on how to make this good; I'm +1 on
> the proposal.
>
> Kristian
>
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