Are we sure that all questions will be covered and contained in the documentation ? I think it's pretty hard: some projects tried but it's a huge amount of work and pretty hard to maintain.
Personally, I think that Slack is fine for direct/quick Q&A but not really for collaborative/community help and engagement. That's why I'm proposing the user mailing list. Also remember that all users don't have Slack access (or use). No rush to move forward on that, but using my "user hat", I would love to search the previously asked question and just do "google search" to get similar issue reported by users. Regards JB On Fri, Feb 2, 2024 at 11:09 AM Fokko Driesprong <fo...@apache.org> wrote: > > ±0 for having a user mailing list. > > I don't believe that having more channels will lead to better support. I > agree that the archiving capabilities of Slack are limited, and the search is > sub-optimal. But we should also make sure that the questions asked are also > integrated into the documentation. The new website will also have search > capabilities, which will also make the content easier to find. > > I'm not against it if people feel like there is added value in it, just want > to make sure that we as a community make sure that all the channels are being > monitored if we go down that route. And how the Slackbot would synchronize > the two channels. > > Kind regards, > Fokko > > Op di 30 jan 2024 om 23:55 schreef Jack Ye <yezhao...@gmail.com>: >> >> +1 for having a user mailing list. >> >> Do we envision the slack bot to be used for people in slack to participate >> in user list conversations, or the other way around, or both? >> >> Allowing people in slack to participate in user list conversations seems >> pretty achievable. Allowing people in the user list to participate in slack >> conversations means to forward all conversations in slack to the user list >> and might be quite noisy. But the advantage is that people would be able to >> search for those Slack questions and answers on the internet. Maybe we can >> consider a separated "slack" mailing list for that purpose. >> >> Best, >> Jack Ye >> >> On Tue, Jan 30, 2024 at 8:16 AM Jean-Baptiste Onofré <j...@nanthrax.net> >> wrote: >>> >>> AFAIR, some ASF projects are using slackbot to receive users requests >>> from the mailing list and can send messages to the mailing list. >>> >>> Let me do a quick research and get back to you. >>> >>> Regards >>> JB >>> >>> On Tue, Jan 30, 2024 at 3:14 PM Brian Olsen <bitsondata...@gmail.com> wrote: >>> > >>> > I do like the idea of making the Slack threads available through the >>> > mailing list. Is there a slack bot you have in mind? How would the >>> > threads appear in the mailing list? >>> > >>> > On Tue, Jan 30, 2024 at 7:13 AM Jean-Baptiste Onofré <j...@nanthrax.net> >>> > wrote: >>> >> >>> >> Hi guys, >>> >> >>> >> If we have a few user questions on the dev mailing list, we have quite >>> >> a number on Slack. >>> >> It's completely fine but not easy to search the questions and find the >>> >> concrete answer. >>> >> >>> >> As most other Apache projects do, I propose to create a user mailing >>> >> list to invite people to ask questions and request help. >>> >> This mailing list can be browsed and searched on >>> >> https://lists.apache.org/ and can be moderated. >>> >> We can use slackbot to create a "bridge" between slack and the user >>> >> mailing list. >>> >> >>> >> Thoughts ? >>> >> >>> >> Regards >>> >> JB
