# Please type your reply above this line # Thank you for submitting your support request to the Boku Customer Support.
This is an automated response to confirm that we have received your ticket. Please be sure to include your mobile number along with country code. If you haven't done so, please update your ticket here: http://boku.zendesk.com/requests/20769217 If we don't have this information, our response to you will be delayed. Please note that Game Publishers can take up to 72 hours to deliver your game credits/points/coins. If you receive your purchase after submitting this ticket, please let us know by updating the status of your ticket as Closed. Boku Customer Support ---------------------------------------------- Dev, Oct 7, 02:02 Good afternoon all I'm writing this mail to your company because I did not get a proper answer from the company that you made the app for ,MY VIP APPLICATION. I'm writing for an app that was created by your company for a Macedonian telephone operator called VIP. The app that they promote to their users is complete mess, they promote online Payments within the app but the truth is that is not enough developed. This is the case: I Elena Antevska was trying to pay my telephone bill online within the MY VIP APP and all went fine EXCEPT that the app dis not register my payment immediately, instead it said that my payment will be seen within 24 hours. That didn't make any sense because afterwards I was not able to see anywhere that I made the payment, neither a confirmation email was sent to me. On top the best part was that VIP customer services and technical support were not able to confirm that the payment was made... How RUDE. The operator answer was: We can't see any payment,the system app is made like that, we can see after 24 h... EXCUSE ME. My phone was off line and they are telling me that I can't be ON again after 24hours because of the system app process. Do they realize what this mean 24 h after you pay the bill you get your benefits of using the phone again.... if any emergency occur and no line is on ,and in reality all bills are payed but no service is provided ???? Please I need an answer on this question if you're able to answer me.! Than you in advance for your kind cooperation Best Regards Elena Antevska Sent from my iPhone -------------------------------- This email is a service from Boku Customer Support. [JDW3XD-ZRX1]
