I received your email .thanks Sent from my iPhone
> On Oct 7, 2015, at 5:45 PM, Boku Customer Support <supp...@boku.zendesk.com> > wrote: > > # Please type your reply above this line # > > We have provided a solution for your issue. Please take a moment to review > your ticket and feel free to reply to reopen it if you have further > questions: http://boku.zendesk.com/requests/20769217 > > ---------------------------------------------- > > Magdalena, Oct 7, 03:15 > > Hello Elena, > > Thank you for your email. > > Please bear in mind that our company is called Boku (http://www.boku.com) and > we are a mobile billing system. We cooperate with different game and service > providers in cases when a user makes mobile payments but we do not develop or > distribute any applications. If you believe that you were charged for a > purchase made through our billing system, please share with us you mobile > number and country prefix, so we can check it for you. If you are located in > Macedonia, we can confirm that we don't support this country and its mobile > carriers, therefore we believe that we won't show any records with your > mobile number once provided. > > Please verify the email address you wanted actually to contact regarding your > case. We are sorry to hear about your issue and hope you can contact the > correct email address to the developers of the application you mentioned in > your email. > > Kind regards, > The Customer Support Team > > ---------------------------------------------- > > Dev, Oct 7, 02:02 > > Good afternoon all > I'm writing this mail to your company because I did not get a proper answer > from the company that you made the app for ,MY VIP APPLICATION. > > I'm writing for an app that was created by your company for a Macedonian > telephone operator called VIP. > The app that they promote to their users is complete mess, they promote > online Payments within the app but the truth is that is not enough developed. > This is the case: I Elena Antevska was trying to pay my telephone bill online > within the MY VIP APP and all went fine EXCEPT that the app dis not register > my payment immediately, instead it said that my payment will be seen within > 24 hours. That didn't make any sense because afterwards I was not able to see > anywhere that I made the payment, neither a confirmation email was sent to > me. On top the best part was that VIP customer services and technical support > were not able to confirm that the payment was made... How RUDE. The operator > answer was: We can't see any payment,the system app is made like that, we can > see after 24 h... EXCUSE ME. My phone was off line and they are telling me > that I can't be ON again after 24hours because of the system app process. > Do they realize what this mean 24 h after you pay the bill you get your > benefits of using the phone again.... if any emergency occur and no line is > on ,and in reality all bills are payed but no service is provided ???? > Please I need an answer on this question if you're able to answer me.! > Than you in advance for your kind cooperation > Best Regards > Elena Antevska > Sent from my iPhone > > -------------------------------- > This email is a service from Boku Customer Support. > > > > > > > > > > [JDW3XD-ZRX1]
