Good afternoon all
I'm writing this mail to your company because I did not get a proper answer
from the company that you made the app for ,MY VIP APPLICATION.
I'm writing for an app that was created by your company for a Macedonian
telephone operator called VIP.
The app that they promote to their users is complete mess, they promote online
Payments within the app but the truth is that is not enough developed.
This is the case: I Elena Antevska was trying to pay my telephone bill online
within the MY VIP APP and all went fine EXCEPT that the app dis not register my
payment immediately, instead it said that my payment will be seen within 24
hours. That didn't make any sense because afterwards I was not able to see
anywhere that I made the payment, neither a confirmation email was sent to me.
On top the best part was that VIP customer services and technical support were
not able to confirm that the payment was made... How RUDE. The operator answer
was: We can't see any payment,the system app is made like that, we can see
after 24 h... EXCUSE ME. My phone was off line and they are telling me that I
can't be ON again after 24hours because of the system app process.
Do they realize what this mean 24 h after you pay the bill you get your
benefits of using the phone again.... if any emergency occur and no line is on
,and in reality all bills are payed but no service is provided ????
Please I need an answer on this question if you're able to answer me.!
Than you in advance for your kind cooperation
Best Regards
Elena Antevska
Sent from my iPhone
