-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Sat, Mar 29, 2003 at 04:21:23PM +1200, cr wrote: > That 'tech support' is a red herring anyway, at least if you have Internet > access. I've had better support from the linux-newbie, gnome, debian > mailing lists (and even from a guy I just happen to have met on a completely > unrelated mailing list who runs a Linux network in UK) than I *ever* have > from any official source.
Because volunteers don't have to be paid, are self-motivated and don't have to worry about a big client suing them for bad advice. The Linux support model works better because the people volunteering to do it tend to know what they're doing than some outsource[1] bob who may have just walked in off the street for a call center job and may or may not be reading off some mandated flow chart. Newbies don't quite get this, oddly enough, never mind they've probably used a similar model by asking a friend for help before trying to call tech support... [1] I know the horror first hand. Worked in a 5000 employee call center for Stream International and there were maybe 20 people who didn't have to use the flow charts...alt.tech-support.recovery has similar tales from around the world from outsource bobs with a clue. - -- .''`. Baloo Ursidae <[EMAIL PROTECTED]> : :' : proud Debian admin and user `. `'` `- Debian - when you have better things to do than fix a system -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.1 (GNU/Linux) iD8DBQE+hVqnJ5vLSqVpK2kRAsP5AKCERHDx+pi7GPD4ESklWaKRBmk5WwCgwxBA eO61wPghFuiGeNSuFuSmn0s= =mB3Y -----END PGP SIGNATURE----- -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
