On Monday 20 December 2004 10:20 am, Peter Nuttall wrote: > > 01:39 PerfDave> macon: But the people who are less than entirely > > friendly are also the people who are most helpful and > > knowlegeable. Which is why they get to be so snarky, > > when confronted with comparative idiots all day and > > getting no reward for volunteering their services. > > he has a point
No kidding. To put it in perspective for the non-career geeks: Many folks involved in supporting Debian, myself included, do so professionally as well. We do it all day. So when we have a free moment, and we want to help people on our own time, we're going to help people who are trying to find the answer, not expecting us to hand it to them. After all, we get paid to go through *all* the trouble of handholding *customers* at work. On this list and on IRC, nobody writing in is a customer, so there isn't a need for customer service. -- Paul Johnson [EMAIL PROTECTED] http://ursine.dyndns.org/~baloo/
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