Thanks to all ... I will have the customer get me the log and do the
activity monitor sample ...
-koko
On Jun 1, 2010, at 11:55 AM, Jean-Daniel Dupas wrote:
Le 1 juin 2010 à 19:47, k...@highrolls.net a écrit :
I have many customers and one is having a problem with my
application not launching.
The customer tells me that upon double-clicking the app just
bounces in the Dock and never finishes launching. The customer
must Force Quit.
Since many other customers do not have this problem and I cannot
recreate it does anyone have a suggestion on where to start to
solve this problem?
1) Ask the user to give you the system log (can be retrieved using
Console.app).
2) Ask the user to give you a sample of the application.
Launch Activity Monitor while the App is loading.
Select your app row.
Take a sample.
-- Jean-Daniel
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