>From Ray: Recently Raymarine has identified a potential touchscreen alignment issue in some e7 and e7D multifunction displays. You may experience an issue with the e7/e7D touchscreen which can cause the alignment to drift and cause potentially poor and inaccurate touchscreen performance. The touchscreen alignment procedure described in the e7/e7D manual will remedy the problem but the e7/e7D touchscreen performance may degrade again.
Raymarine is committed to customer satisfaction and quality, ensuring all our customers experience the best performance possible when using our products. A remedy to the potential touchscreen issue has been identified and as a result Raymarine is launching a customer care campaign for all e7 and e7D owners who experience touchscreen issues. *e7/e7D owners experiencing touchscreen alignment issues or e7/e7D owners wishing to avoid potential future touchscreen performance issues can have their e7/e7D replaced directly by Raymarine. Raymarine will provide a replacement e7/e7D equipped with a reworked LCD touchscreen assembly that provides reliable and accurate touchscreen performance.* Please note - the touchscreen alignment issue only affects the e7/e7D models. The new 7" a Series uses a different touchscreen design that is not affected by this issue. *How the e7/e7D Customer Care Campaign works:* To receive a replacement e7/e7D, Raymarine has created an online return form<http://www2.raymarine.eu/e/7392/e7CustomerCare/mwwrj/427235325> to simplify the return process, e7/e7D owners should complete the online return process before returning their e7/e7D display back to Raymarine. -- Joel 35/3 Annapolis
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