Dear Kevin, A similar incident from just two weeks ago, in Europe in our case, was resolved by travelling to the regional FedEx package collection/distribution center to recover the dry-shipper in person. This involved gaining access to the FedEx center and talking to the right people.
I would absolutely not wait this out because your shipment is probably somewhere in the corner of a distribution center used as a seat by employees taking a break. I can attest to the fact that they do have such corners where “problematic" shipments are piled up! Despite what you were told on the phone or could deduce from any online tracking systems (in our case the dry-shipper was not even trackable), there is still a (very good) chance that your shipment might still be at a regional collection/distribution center. The key is to get to any information about where this place might be, talk to the local people, and find out what the actual route of the shipment might have been after getting picked up from your lab. The routes often involve intermediate collection/distribution sites. To their credit, and in contrast to the general FedEx customer service, the people at the regional FedEx distribution center (including the shift manager) were very empathic and helpful, and used means that go above and beyond SOPs to help. This included sharing photos of the shipment via WhatsApp with drivers/employees of the three previous shifts etc… Despite the volumes of work they handle, drivers and other courier employees actually do remember unusually looking shipments, such as a shipping-case containing a dry-shipper! Best of luck and wishes, Savvas On 28 Jul 2023, at 08:15, Savvas Savvides <savvas.savvi...@ugent.be> wrote: Best wishes, Savvas Begin forwarded message: From: "Dr. Kevin M Jude" <kj...@stanford.edu<mailto:kj...@stanford.edu>> Date: 28 July 2023 at 05:16:39 CEST To: CCP4BB@jiscmail.ac.uk<mailto:CCP4BB@jiscmail.ac.uk> Subject: [ccp4bb] Dry shipper in limbo Reply-To: "Dr. Kevin M Jude" <kj...@stanford.edu<mailto:kj...@stanford.edu>> My first adventure in international crystallography is off to an inauspicious start. On Monday, I sent a dry shipper “overnight” from California to Saskatchewan, but it has been stuck in the Memphis FedEx facility for a few days. I’ve gotten several conflicting explanations of the status from FedEx on the phone, but the most likely seems that it has “pre-cleared” customs and yet has not yet made it to Calgary. It’s not clear whether anyone actually knows where the shipping case is, since I was asked to give a physical description of it. Is there anything else I can do from a few thousand miles away, or do I just have to wait this out? -- Kevin Jude, PhD Structural Biology Research Specialist, Garcia Lab Howard Hughes Medical Institute Stanford University School of Medicine Beckman B177, 279 Campus Drive, Stanford CA 94305 Phone: (650) 723-6431<tel:%28650%29%20723-6431> ________________________________ To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB&A=1 ######################################################################## To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB&A=1 This message was issued to members of www.jiscmail.ac.uk/CCP4BB, a mailing list hosted by www.jiscmail.ac.uk, terms & conditions are available at https://www.jiscmail.ac.uk/policyandsecurity/
