Users had issues, back at SOLEIL in France, with FedEx, DHL, UPS, French 
post... at many levels. I guess it just depends on luck, or bad luck in the 
present case. The worst case encountered so far though was Dewars lost in 
transit for a couple of weeks. Not to mention countries where import taxes are 
so expensive that it becomes cheaper to buy new Dewars...

Regards, Leo

-
Leonard Chavas
-
Synchrotron SOLEIL
PROXIMA-1
L'Orme des Merisiers
Saint-Aubin - BP 48
91192 Gif-sur-Yvette Cedex
France
-
Phone : +33 169 359 746
Mobile : +33 644 321 614
E-mail : leonard.cha...@synchrotron-soleil.fr
-

> On 27 Jun 2020, at 01:57, Minmin 
> <00003d6c0e364a92-dmarc-requ...@jiscmail.ac.uk> wrote:
> 
> A collaborated group met the similar situation with FedEx before and they 
> switched to World courier afterwards. 
> 
> When your shipping dewar is no longer leaking of course, maybe you would like 
> to check out the following link below. According to our users, crystals 
> stored in the CombiPuck seem to get less or no ice up after shipment, 
> possibly because the vials inside the puck helped keep the LN2 temp well.  
> The 16pins puck base format of the CombiPuck is the same format as the 
> UniPuck. It is easy to switch from crystals stored in canes or any other 
> formats of the pucks to the CombiPuck. It is also easy to retrieve the 
> crystals from the CombiPuck back to the canes or any other pucks when needed.
> 
> https://www.mitegen.com/product/combipuck-system/
> 
> 
> 
> On Thu, 25 Jun 2020 at 7:34, Jan Dohnalek
> <dohnalek...@gmail.com> wrote:
> We have the suspicion (after several heavy FEDEX failures) they just toss 
> them around ... then the neck easily breaks off.
> That only explains everything we have seen with completely damaged samples, 
> lost, flying around the dewar etc ...
> When trying to communicate seriously with FEDEX about these issues - they 
> even did not reply ...
> 
> Jan
> 
> 
> 
> On Wed, Jun 24, 2020 at 9:27 PM Patrick Loll <pjl...@gmail.com> wrote:
> Hello community,
> 
> We recently had a dry shipping dewar fail catastrophically (while en route to 
> the beam line, so, major trauma). I sent it to a company that specializes in 
> repair and refurbishing of cryogenic tanks, and they told me it has an 
> internal leak, and hence is not reparable. I was expecting that the valve had 
> failed, so the internal leak diagnosis came as a surprise.
> 
> Has anyone else had a similar experience? Any ideas about how an internal 
> leak might come about? The dewar is (was) a Taylor/Wharton CX100, and it was 
> traveling in its bespoke shipping case.
> 
> Thanks for any insights that might satisfy my curiosity and/or prevent future 
> mishaps of this sort.
> 
> Cheers,
> 
> Pat
> 
> __________________________
> 
> Patrick J.  Loll, PhD
> Professor of Biochemistry & Molecular Biology
> Drexel University College of Medicine
> Room 10-102 New College Building
> 245 N. 15th St.
> Philadelphia, PA 19102-1192 USA
> 
> (215) 762-7706
> pj...@drexel.edu
> 
> 
> To unsubscribe from the CCP4BB list, click the following link:
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> 
> 
> 
> -- 
> Jan Dohnalek, Ph.D
> Institute of Biotechnology
> Academy of Sciences of the Czech Republic
> Biocev
> Prumyslova 595
> 252 50 Vestec near Prague
> Czech Republic
> 
> Tel. +420 325 873 758
> 
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