Probably it is the reason. We are working on upgrading our HKL and getting a 
new license. I will let you know when our problem is solved. Thank you so much. 
 Aidong

On Dec 19, 2017, at 2:49 PM, Raghurama P Hegde <raghu_he...@live.com> wrote:

> Dear Aidong,
>  
> As Dr. Förster has rightly pointed out you need to have the latest version of 
> HKL2000 to work with the HDF5 files from the Eiger detectors and as you must 
> be aware the HKL2000 license should include use of Eiger detectors. We have 
> recently used HKL2000 to process data from MASSIF-3 beamline at ESRF which 
> uses a EIGER X 4M detector but we had to upgrade to the latest version of 
> HKL2000.
>  
> With regards,
> Raghu
>  
>  
> From: CCP4 bulletin board [mailto:CCP4BB@JISCMAIL.AC.UK]On Behalf Of Andreas 
> Förster
> Sent: Tuesday, December 19, 2017 11:47
> To: CCP4BB@JISCMAIL.AC.UK
> Subject: Re: [ccp4bb] Eiger 16M detector in HKL2000
>  
> Dear Aidong,
>  
> as I don't have access to HKL2000 myself, I can't tell you what might need to 
> be done to have the software display EIGER X 16M images.  Wladek showed me 
> that it was possible.  It might just be a question of getting the latest 
> version.
>  
> There are alternatives to HKL-2000.
>  
> DIALS can process EIGER data with no questions asked 
> (https://dials.github.io/).  It is free, open-source software.  DIALS exists 
> as a powerful command line tool but can also be run through the xia2 pipeline 
> (https://xia2.github.io/).  Both are part of CCP4, but I'd recommend 
> installing the latest DIALS nightly because development is rapid.  The 
> developers respond quickly to questions.
>  
> XDS can process EIGER data 
> (http://xds.mpimf-heidelberg.mpg.de/html_doc/XDS.html).  It is free to 
> academic users.  To process data in HDF5 format (*.h5), make sure to download 
> the neggia plugin (https://www.dectris.com/support/downloads/software/neggia, 
> free, but registration required) and adjust the LIB= parameter to point to 
> where the plugin is saved.  XDS is a command line tool, but several GUIs 
> exist.
>  
> Please give DIALS or XDS a try and tell me how you get along.  If you 
> continue to encounter problems, let me and the beamline staff at SSRF know.
>  
> All best.
>  
>  
>  
> Andreas
>  
>  
>  
> On Tue, Dec 19, 2017 at 6:48 AM, Aidong Han <a...@xmu.edu.cn> wrote:
> Hi All,
> 
> We have recently collected several data sets in the Shanghai synchrotron 
> facility with a newly installed Eiger 16M. However, we are not able to 
> process these data using our home HKL2000 package. Even though we can easily 
> add this detector in, we can not display images. I believe ours has not been 
> properly set up. While we are still waiting for a response from HKL2000 
> administration managers (it has been a few days), I wonder whether someone 
> can provide me your solution since this detector has been in market for more 
> than a year. Thank you for your help.
> 
> Sincerely,
> 
> Aidong

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